I have been through the ringer today with T-mobile. I had gone on the T-mobile website a week ago to order a new phone for my son, went through the process but never got the email confirmation. Went on today to see where the phone was and it looked like I never ordered it. Fine, maybe I missed a step. Went through the entire process again, got an order number and shipping date-still no email confirmation though. Okay, I'll call customer service-huge mistake!
The first women I talked thought I wanted to order three phones-no I want one. I am trying three times to order one phone. Her superviso ends up taking over. Okay, I think he has it. He says there are no phones on order but if I would like he will place a new order for me, and kindly he offers not to charge me the fee to do so
Okay, it's two hours later and I notice I am on the hook for two phones. Back to calling customer service.... who now say they can't cancel or refund orders. I of course paid in full, big mistake.
What business has the inability to refund to your card when they overcharge? The phone hasn't shipped, why cant they cancel orders? Many ways for them to make this right, but so far I have been on the phone for over an hour talked to several individuals and they all say its "impossible".