This whole trade in is SCAM!!!!!! I traded in 2x 6plus, 1x 6 and 2 x 5S but I HAVE only received two phones 5 credit. I'm paying 27.00 a month for each of the five phones 7. I talked to several representatives maybe about 10 and 1 supervisors in the past 8 months but no one can give me answers they keep scaling the research and nothing! I sent the phones by UPS with the label for 1x 5s and 3x 6s that was provided to us. I sent all 4 phones together back in October, 7 months later no credit for the trade in value of fours phones and I keep paying full price for the new phones we received. This is a scam in so many levels. First I have been calling since November and I was told they received the phones but it should take 2 to 3 cycles to see the credit which it didn't happen. After several calls, I got the 5 phones one time credits in the amount of $265 for iphone 6 and $58.00 for the iphone 5. In April I got monthly credit $14.80 for one of the 5S. but wait, where are the other 3 iphone 6 credit if they were all sent in the same box. I called today 6/2/17 again, and the answer was that they received only two iphone 5 and do not receive the other 3 x iphone 6. I shipped 1x 5 and 3x 6 with the ups label tmobile provided I have the return label copy and the package was received on 10/24/17 but I just saw the label today as told by other blogger, only print 1 lbs. How come t mobile will send a 1 lb label for returning 4 phones. This is how the scam working!!!!!! They said they only received one phone from this package. my another 1x 5 ohone shipped by usps label without problem.
I had to explain again to the new representative what had happen and again the only thing she could do is escalate the search! she did however give me credit for the difference of the monthly payment I was paying for all phones and was told to wait. Well I have been waiting and I called today 6/28/2017 again and i was told that tmobile only received 2 x iphone5. the supervisor said only two iphone 5 were received and that I was not going to get credit for the other three iphone 6 trade in. I'm not only paying full price for the new phones and also lost my 3 x iphone 6.
At this point I just want to die. How come this scam will happen in such a big company and there have many tmobile customers like my situation. T-mobile should know what happened on their warehouse guys. They saw the label only 1 lbs then they took away the 3 iphone 6 to match the 1 lbs label. However I will not give up. I'm about to contact the news media and will post this in Social Media, I can't imagine how many people they are ripping off.
This whole trade in is SCAM!!!!!!
Tmobile is a scam company!!!!!!!!!!!!!