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DIGITS - Suggestions, feedback, testimonials? Let's hear it!

tmo_chris

    DIGITS is officially here but that doesn't mean we're done making it awesome! Whether this is your first time using DIGITS or you are a seasoned BETA veteran, we want to hear from you! Is there something specific you want to see with DIGITS? Is there something that you think could work better if we did it a different way? How are you using DIGITS right now and how is it helping you?

     

    Since we are the Un-carrier, you know that means we won't stop and we love listening to our customers! We've got our ears to the ground and want to hear from you. While we may not be able to take every suggestion and make it a reality (no DIGITS will not be able to call and order a PIZZA for you), we still want to hear what you have to say so we can have it on our radar.

      All replies

      • chase-smith

        Can a dark theme be added (at least for the mobile app)? It's honestly one of the largest factors preventing me from enjoying DIGITS more (in the <24 hours I've used it), as I dislike texting apps that don't have a dark theme of some kind. I don't like going blind when I use my phone at night.

        • magenta1641445

          Hi!

          New to DIGITS (not a Beta) with a mixture of feedback.

          First of all - awesome timing! It wasn't very long after using DIGITS that my iPhone happened to stop. I didn't miss a text or call because I was next to my notebook. (I don't blame DIGITS for the iPhone dying)

          Second - I can't seem to figure out how to setup the use case of having an anonymous number, like the announcement mentioned for Craigslist. I followed the documentation I could find and the options it mentioned weren't there. I installed the DIGITS app, the T-Mobile app, and also loaded them onto my PC and checked each of those. I also reached out to support through the T-Mobile site, but after about 10 minutes of the rep trying to help, he told me he needed to take a 30 minute break and would I hold. (No). What's the best way to get DIGITS support?

          Third - Now that I have my new iPhone set up, some of the iMessages don't seem to be on the PC app. They're only on the phone. I thought I read something about there being the chance of Apple messages being lost. Was that only during the beta phase or is that how it is for now?

          Thanks

          • smirkis

            Hello,

             

            Wasn't a beta tester, but I was hoping to be able to use digits for a different reason then the main ones listed. I want to use RCS for messaging. My phone doesn't use it, and nobody else really does either. I read online that digits uses RCS, is this true? I basically wanted to use digits, so i can log in and use the SMS/MMS features over wifi like it currently does if i log in to a different device. But, i want to do it on my MAIN device that has the simcard inside, but send messages thru digits over cell data/wifi vs sending out broken sms/mms messages that either never get sent, or hang forever, or get sent later when i'm no longer even talking to the person.

             

            TLDR: suggestion: allow me to send/receive sms/mms within digits on the main device as well as other devices. this helps tremendously especially while traveling as group messages get sent as MMS typically, but when i'm traveling my phone never pulls the MMS/group messages while "roaming" even if i allow it.

            • debjitjdv

              magenta1641445 

               

              Thanks for trying out BETA. And welcome to the world of new ways of communications called DIGITS. If I may, please see the answers to your question below:

               

              1. Make sure your iPhone is updated to latest iOS 10.3.2 or atleast iOS 9.0+

              2. Please install the latest version of the DIGITS app from App store which I believe is version 1.0.34

              3. The basic DIGITS is free for all T-Mobile Simple Choice / One / One Plus subscribers which allows you to access your phone number across multiple devices connected to Internet like Laptop, Desktop, Tablet, iPad, iPod etc.

              4. Now if you want to have anonymous number ( I am not sure what do you mean by an anonymous number) but I am assuming this is a burner number which you want to use in Craiglist ad and don't want to use your primary number, then you need to subscribe for DIGITS Talk and Text number (called Virtual Number during BETA phase) which is $10 per month unless you are on T-Mobile One Plus Plan (in which case yo may be eligible for an additional DIGITS Talk and Text Line for free if you have Mobile Internet Line allowance left in your account). This number i.e. the DIGITS Talk and Text Number when activated will show up in your DIGITS app which you can use in your Craiglist ad. In the DIGITS app you can switch off / switch on the number at your wish. This number will also be available across devices wherever you instrall DIGITS app.

              5. If you are using DIGITS, you have to make sure you SWITCH OFF iMessage. iMessage is encrypted and DOES NOT ALLOW to sync across DEVICES USING DIGITS CLOUD. Unless Apple works with T-Mobile, which seems far-fetched at this moment, iMessage needs to be switched off for messages to sync across devices via DIGITS.

               

              Please let me know if you have any questions.

               

              tmo_chris please correct if I am wrong in any of my explanation.

              • debjitjdv

                smirkis

                 

                Thanks for trying out BETA. And welcome to the world of new ways of communications called DIGITS. If I may, please see the answers to your question below:

                 

                • Yes DIGITS uses RCS.
                • usually the device line cannot be switched off from DIGITS app and you should be able to use it from the DIGITS app as well in your primary device. Install the latest version of DIGITS from Play Store / App Store. Make sure your device is running Android 5.0+ or iOS 9.0+.
                • Then try to send MMS/SMS from DIGITS app using the primary line number.

                 

                Please let us know how it goes,.

                • magenta1641445

                  Hi debjitjdv

                  Thanks for the quick reply!

                  1 - got it! iOS 10.3.2

                  2 - got it! DIGITS app 1.0.34

                  4 - Yes, a burner number. I paid extra for One Plus to get this additional burner number. I don't see the DIGITS Talk and Text Line you mention. Can I activate this within the DIGITS app? the t-Mobile iPhone app? On the My T-Mobile page?

                  Thanks!

                  • debjitjdv

                    You need to call 611 / 1-800-937-8997 / 1-877-772-2495 to get that FREE VIRTUAL Number (aka DIGITS talk and text number) activated. Once they activate the number, you should be able to see it in your My T-Mobile login. Log out and login to see that number in the DIGITS apps.

                    • artart

                      tmo_chris wrote:

                       

                      DIGITS is officially here but that doesn't mean we're done making it awesome! Whether this is your first time using DIGITS or you are a seasoned BETA veteran, we want to hear from you! Is there something specific you want to see with DIGITS? Is there something that you think could work better if we did it a different way? How are you using DIGITS right now and how is it helping you?

                       

                      Since we are the Un-carrier, you know that means we won't stop and we love listening to our customers! We've got our ears to the ground and want to hear from you. While we may not be able to take every suggestion and make it a reality (no DIGITS will not be able to call and order a PIZZA for you), we still want to hear what you have to say so we can have it on our radar.

                      Hi tmo_chris

                      Thanks for the invite to provide feedback.

                       

                      My feedback is in three parts:

                      *The Good  *The Bad  *The Ugly

                       

                      *The Good:

                          So far I have been able to get DIGITS to work on the two phones I wanted to try it on. My primary phone is a Galaxy S6 which I use as my every day driver. My secondary phone is an S7 which was (is) a Verizon branded phone. Since a verizon branded phone does not have the capability of using wi-fi calling on the T-Mobile network, I was not expecting DIGITS to work very well or at all. Of course I did have to install the DIGITS app on the S7, however I was pleasantly suprised that every thing seems to be working fine.

                       

                       

                      When either the S6 or S7 has an incoming call, I can answer the call on the other phone. I can also answer all calls made to either phone using my tablet or my laptop. I can also make calls from everyone of those devices to any of the other devices. I am impressed.

                       

                      Next reply: "The Bad"

                       

                      Art

                      • artart

                        tmo_chris wrote:

                         

                        DIGITS is officially here

                         

                        Is there something that you think could work better if we did it a different way?

                         

                        we love listening to our customers!

                         

                        We've got our ears to the ground and want to hear from you.

                         

                        we still want to hear what you have to say so we can have it on our radar.

                         

                        Hi   tmo_chris

                        My feedback in three parts:

                        *The Good  *The Bad  *The Ugly

                         

                        *The Bad:

                         

                          T-Mobile has outstanding support documents, manuals and step by step tutorials for all of the devices they sell. I believe that those, documents in many cases are far superior to the instructions provided by the device manufactures themselves. Why is there a lack of basic instructions for implementing some of the DIGITS advantages?

                         

                        You point out very well that this community provides valuable feedback which the company usually acts upon, sometimes immediately, sometimes eventually. Usually enough time is allowed to pass, waiting for an issue to be fully discussed so that  all members have  a chance to present supporting and alternative views before the T-Mo Team takes action to change something. That way the best possible action can be taken.

                         

                        I hope that the team prioritizes addressing some issues for DIGITS like the lack of proper documentation. I thought Beta has ended since it has been stated that "DIGITS is officially here".  Those of us T-Mobile customers who didn't participate in Beta owe those adventurous, dedicated risk takers a hearty round of applause. From my point of view however it seems like beta is not over. Unfortunately some existing T-Mobile customers might be falling through the cracks as a result.

                         

                        Next Reply: "The Ugly"

                         

                        Art

                        • debjitjdv

                          artart 

                           

                          Thanks for using DIGITS. I am one of the BETA testers who walked down that adventurous path from day one back in December 2016 when DIGITS was first announced. No doubt it was a hell of a journey.

                           

                          Well I agree the documentations are not complete but they are evolving. Please allow a few more days or weeks to get those stabilized. Most of the reps are not yet upto date except a few who fought with us from day one like tmo_marissa tmo_chris evanmf . Once people are up they will fix the documentation.

                           

                          Yes it may seem the BETA is not over. But lets look from this point of view. This is a very brand new service in the US wireless sector. Magenta is taking a huge step to change things. Lets make it better together. Please post your comments to help us and we warmly welcome your comments. I myself got angry a few days ago when I found the phone rep was ignorant but as evanmf  and tmo_chris explained lets give these folks some more time to prep up. Those reps are learning and they did not work possibly during BETA as they are front desk reps. Please post here if you have any queries. We will try to resolve and suggest you.

                           

                          Again warm magentalove for you and thanks for trying out DIGITS.

                          • hershy

                            What about using data from the hotspot bucket instead of slow data?? like it was in beta

                            • artart

                              tmo_chris wrote:

                               

                              How are you using DIGITS right now and how is it helping you?

                               

                              We've got our ears to the ground and want to hear from you.

                               

                              we still want to hear what you have to say so we can have it on our radar.

                              Hi  tmo_chris

                              My feedback in three parts:

                              *The Good  *The Bad  *The Ugly

                               

                              *The Ugly:

                               

                              OK, it isn't really "ugly", I just really liked the 1966 Clint Eastwood movie. "The Good, The Bad & The Ugly".  Back then I could "squint like Clint" and not be affected by bright sunlight, and really, really bright smart phone screens. Actually we didn't really have smart phones back then, but if we did, I wouldn't have had any trouble looking at the DIGITS bright glaring screen.

                               

                              Beauty is in the eye of the beholder. Back in '66 I would have thought that the DIGITS app was beautiful. Today alas I have to call it ugly, only because I feel like I am staring into the sun.

                               

                              One of the hopes I had, and still do have is that DIGITS could be a fantastic tool for helping seniors stay independent. An 8 or 10 inch tablet would make a fantastic smart phone for a person of any age, who has deteriorating eye sight. Fran loves using the 9.7 inch Galaxy Tab S2 to watch movies. She is also now set up to make and receive phone calls on it .. . .but the glare of the white page makes it almost impossible to find her contacts and place calls.  

                               

                               

                              chase-smith asked in the very first feedback reply above:

                               

                              "Can a dark theme be added (at least for the mobile app)?"

                               

                              He also said: "I don't like going blind when I use my phone at night."

                               

                              Chase was able to "Report Abuse" (to his eyes).

                               

                              I found his dark theme suggestion "Helpful

                               

                              .I "Liked" everything he said,

                               

                              and this is my "Reply" .

                               

                              Art

                              • artart

                                chase-smith wrote:

                                 

                                Can a dark theme be added (at least for the mobile app)? It's honestly one of the largest factors preventing me from enjoying DIGITS more (in the <24 hours I've used it), as I dislike texting apps that don't have a dark theme of some kind. I don't like going blind when I use my phone at night.

                                Hi chase-smith

                                I thank you for bringing up this subject.

                                I don't think it is high on T-Mobiles list of priorities right now, because of all the more pressing issues the company faces with the DIGITS official launch. I absolutely believe T-Mo already has some sort of plans to make the DIGITS app more eye friendly. John Legere and his leadership team definitely know a thing or two about markets and demographics.  DIGITS is a huge advantage in the market place for T_Mobile.

                                 

                                I qualify as a senior. I also have some friends who are a lot more senior than I am.  Senior citizens, along with sight and hearing impaired consumers of all ages combine to form a huge market which could benefit immensely by the DIGITS phenomena. If you add in the people who, because of physical limitations, and other handicaps cannot use a cellphone, the list of people who could benefit by using DIGITS is incredibly huge. There used to be over sized touch tone phones with large buttons that were a blessing to people with eyesight problems. Now we can have even bigger phones. They can be as large as tablets, laptops, or even 50 inch TVs. I am sure T-Mobile knows the potential  DIGITS has.

                                 

                                If T-Mobile puts the pedal to the metal with DIGITS, the only place Jon Legere will see AT&T and Verizon, is in his rear view mirror.  Eventually your wish will be granted I am sure. I hope to join with you to encourage T-Mo to just try to prioritize the development of a dark screen so that we can enjoy it a little sooner. You Tube is also bringing back the dark screen even though it has been out of fashion for a few years now. If you haven't already tried You Tube's dark screen you might like to check it out.

                                 

                                 

                                I am sure T-Mobile has plans to increase its service to this segment of consumers

                                *From Census.Gov

                                The "oldest old" -- those aged 85 and over -- are the most rapidly growing elderly age group. Between 1960 and 1994, their numbers rose 274 percent. In contrast, the elderly population in general rose 100 percent and the entire U.S. population grew only 45 percent. The oldest old numbered 3 million in 1994, making them 10 percent of the elderly and just over 1 percent of the total population. Thanks to the arrival of the survivors of the baby boom generation, it is expected the oldest old will number 19 million in 2050. That would make them 24 percent of elderly Americans and 5 percent of all Americans.

                                We're living longer.

                                • scrumptyous

                                  Yeah a dark theme for the web digits would work wonders for me at work as well.

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