Plan changed without my permission and NO Previous bill history, wtfff!!?!??!!

nexium7

    So last month my bill was ~$150ish.  This month its $228.xx  WTF ?!?!  I haven't changed or added anything.

     

     

    Service from May 7 to Jun 6
    Plan

     

    $180.00

     

    T-Mobile ONE (TI)

     

    $180.00

     

    Changes

    $0.00

     

    There were no account level changes.
    Now for Mar 7 to May 6 ---------    No data available  -----------------------?!?!?!?!?!!?!?!?!?!?!?!?!?!!?!!!!!!
    NOW, There is NOOOO previous bill data????????  What the heck T-Mobile?  Changing the plan on me all of a sudden with no proof of previous account history and payments?  Not cool, lol.
    I wish message us was working because I don't feel like talking on the phone.  I was also supposed to have a 50% off my bill, credit this month from not having reliable service the past 6 months.  Literally, I try to make a call anywhere in my home and in most cities, I can't get through.  I tried the house cell tower box things, doesn't help.  I have had nothing but issues with T-Mobile but your customer service is so effin awesome I can't give up T-Mobile yet  
    Thank you in advance everyone! 

      All replies

      • artart

         

        *   NOW, There is NOOOO previous bill data???????? What the heck T-Mobile? Changing the plan on me all of a sudden with no proof of previous account history and payments? Not cool, lol.

        **  I wish message us was working because I don't feel like talking on the phone. I was also supposed to have a 50% off my bill, credit this month from not having reliable service the past 6 months.

        *** Literally, I try to make a call anywhere in my home and in most cities, I can't get through. I tried the house cell tower box things, doesn't help. I have had nothing but issues with T-Mobile but your customer service is so effin awesome I can't give up T-Mobile yet

        Thank you in advance everyone!

         

         

         

        Hi nexium7, Welcome to the community.

         

        * Don't worry. Just because you can't see the previous data

        doesn't mean that it has disappeared from T-Mo records. T-Force will be able to see all of your history and a record of any promises made to you.

         

        **  If a person prefers to message or chat,

        contacting T-Force (on facebook) is the best solution.

         

        *** You can address that issue with T-Force also.

        You may reach T_Force on the T-Mobile facebook page. In the "About" box (uper right corner) select  "Contact T-Mobile on Messenger". Your communication will be private and secure.

         

        You are welcome.

         

        Art

         

         

         

         

        • tmo_lauren

          Hey! Art provided some wonderful information above, I just wanted to check in and see if you had a chance to act on any of it or get things fixed!

           

          -Lauren