Is there a formal way to tell T-Mobile management about GOOD service from a CSR?

rbob May 25, 2017 4:02 PM

Member Since: Feb 20, 2013

Everybody likes to complain about service, but over the past couple of months I've been treated to some really first rate service from one CSR who's taken ownership of a problem I've been having with a promotional discount that I wasn't getting. She's actually called me back a couple of times with progress reports and just called to report that the problem had in fact been solved, and in a rather novel way. If anyone doubts, I checked my account online and it's really, really fixed.

I have her name and "number" so I'd like her management to recognize her initiative in handling this problem for me.

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Re: Is there a formal way to tell T-Mobile management about GOOD service from a CSR?

tmo_marissa May 29, 2017 8:10 AM (in response to rbob)

Member Since: Sep 7, 2016
Hey, rbob! I'm so sorry for the late response here. There's not a "formal" way, per se, but we love to celebrate great customer service. I'm going to shoot you a PM to grab the representative's name and ID, we would be honored to forward this positive feedback to her management team!

- Marissa
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- Re: Is there a formal way to tell T-Mobile management about GOOD service from a CSR?
  
  rbob May 30, 2017 5:47 PM (in response to tmo_marissa)
  
  Member Since: Feb 20, 2013
  
  Thanks for this. I sent you details of the CSR's efforts and her name and number.
  
  At least I hope I did. I'm doing this on my iPad, which tends to be a bit tricky sometimes.
  
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  - Re: Is there a formal way to tell T-Mobile management about GOOD service from a CSR?
    
    tmo_marissa May 30, 2017 6:09 PM (in response to rbob)
    
    Member Since: Sep 7, 2016
    
    I got your message just now as I was logging out, so it came through splendidly, and I will be thrilled to make this my first agenda item in the morning! I was starting to get a little worried since your responses are typically so prompt... then I remembered that this was a holiday weekend, I hope you had a good one. We really appreciate the time you've taken to provide this positive feedback, it's great to hear and is truly encouraging for the team providing such good service to get this kind of kudos. Thank you again!
    
    - Marissa
    
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