Is there a formal way to tell T-Mobile management about GOOD service from a CSR?

rbob

    Everybody likes to complain about service, but over the past couple of months I've been treated to some really first rate service from one CSR who's taken ownership of a problem I've been having with a promotional discount that I wasn't getting. She's actually called me back a couple of times with progress reports and just called to report that the problem had in fact been solved, and in a rather novel way. If anyone doubts, I checked my account online and it's really, really fixed.

     

    I have her name and "number" so I'd like her management to recognize her initiative in handling this problem for me.

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