I sign up enroll Thanksgiving promotion for two free tablets and free data.
However; this just a big lie to the customer, it end up charging me additional 42$ monthly for this what they called "Promotion & Free"
I have been call customer support almost every month, and most of time they do have customer service agent do true research and give me credit back.
They said they fix the issue and next bill will not charge those 42$ again and than next month bill still show up again.
Eventually, I sign up those tablets just because T-Mobile said their are free, otherwise; I not really need it.
So stressful to deal with this; I call today to complaint, from the person call himself specialist until I request talk to his manager and he manager even worse .
He said he not welcome customer like me, he said if I want to cancel those two tablets , I have to pay 400$
I have four lines family plan with T-Mobile for 7 years. I think it's time for me to look for other company to switch, may be AT&T, Verizon or Sprint.
Even I have to pay the same cost as I pay T-Mobile now, I still do it any way. I feel like I do hate T-Mobile so much today.
After I found better deal, then I will say Bye Bye to T-Mobile.