We are a business that offers follow up surveys to customers after they've interacted with us. We ask permission for the user to allow us to call them. Our number is showing up as "Scam Likely" to people using T-Mobile. What are the steps to get this corrected? We understand the value of this feature, and we want to ensure we're following expected behavior as well.
Welcome, anztenney! As a business, we rely on customer feedback as well -- I'm sorry to read that your client base might be worried when your survey call arrives! You can report the need for this correction here: T-Mobile Scam Call Reporting. Hopefully our support teams will have you back on track for your feedback in no time!
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