It is definitely odd that you are not receiving calls on both your watch and phone when someone calls your primary number. I can let you know that there is no need to use the DIGITS app from the Google play store while using a Samsung S8+. If you have multi-line settings you are good to go!
Out of curiosity, how long has this specific issue been ongoing? Is this something that happens with 100% of all incoming calls you get?
Hi Chris, for awhile even with multi line settings I needed the app. Now it is working fine. I just called the secondary number twice. Te both times the phone rang and the first time the watch rang but not the second time. Now when I look under multi line settings both of the digits numbers show not ready to use. The one associated with the phone and the other with the smart watch.
When the call came in to the phone it showed it was calling the primary number. Is that normal?
Chris, without the app installed both Digits lines say not ready for use. With the phone turned off and I call my primary number it goes straight to voice mail. Looks like I am not working as it should.
There is something definitely wrong here. Just so I can better understand how you are using digits, are you using a phone and watch where your primary number is being used with the watch or do you have a virtual line that you are trying to use in addition to your primary line on your Samsung phone?
As for the lines showing “Not ready” Can you please try logging out of the DIGITS multi-line settings on your phone then signing back in? Please reboot your phone after you sign back in before you check the line status.
Tap Settings > Multi-line settings > More > Log Out
I have an S8+ with a primary number and a digits number and a smart watch with a primary number and a digits number. I had originally signed on the beta with an S7edge and my S3 smartwatch. I was given a virtual digits number for the smart watch in addition to the number it was given. I called customer service paid off the smart watch and they erred and removed the number. I got an S8+ and they got the smartwatch fixed but to keep me on the beta they switched the 2 numbers so the smart watch assigned the digits number and the digits number was the other number.
During the beta I also applied for a digits number for my phone so I could test that and ended up with the smart watch on digits and my phone with digits numbers for the beta. T-Mobile white listed my new sim card and then I showed multi line but I used the digits app because it was mentioned that there were still issues with S8 and multi line.
With the different digits apps everything worked but I had different issues with different versions. I uninstalled the app and did log out as you suggested and back in to multi line settings and I am still trying to connect but neither line connects now.
I just called my primary cell and it rang and so did the watch even though it is not connected in multi line. I called the secondary digits phone line number and it went to voice mail but no voice mail shows up.
I hope this makes sense.