Verbal agreement with customer service - is useless. I asked to change my plan to 2 lines unlimited all in promotion on the end of February and several times after - and still in May it was not changed.
I was told by T-Mobile that I can cancel 2 free lines November promotion and get the new on March 1 only one line - but hopefully without billing problems what I have for 4 month.. After I call to get new promotion - was notified that I can not get new promotion , because I want to cancel the free lines.
After I come with agreement with customer service - do not cancel the lines , after 2 weeks my free lines was canceled , Customer service never notified cancellation department to stop cancellation or if was impossible to stop - never notified me about that.
That T-Mobile canceled my free lines - not what I asked , and increase my bill to $180/month for 2 lines - no such price exist.
I am customer of T-mobile for long time, and was telling for all my friends and coworker about benefits of T-mobile service. A few hundred employees company where I was working - one to take my advice and switch to T-mobile from Verison, but not anymore. I cannot trust T-mobile anymore..