8/8/2016 the nightmare of T-mobile began, I will summarize it but the moral of it all is I want OUT without any leftover charges. 8/8 my wife and I went into the store to upgrade phones, also got a "free" tablet that would only cost 10$ a month; 3 months later my wife directs the bill to find out why its so high. We were paying installments for the tablet as well, so she called they said that there was no promotion the charges are valid. she then went into the store and explained the issue they said there was indeed a promotion they would take what I have paid off the bill but it may take a few billing cycles. THEN instead of taking it OFF they ADDED it to my bill so I owed an arm and a leg. Finally it get taken off, my wife upgrades her phone they shut off my phone instead so now I have no phone until my wife gets home with a new SIM card. At the time it wasn't a big deal now when it all adds up its a pain. Then we want to upgrade my phone they tell me they can't do it even tho my wife just did and we got our phones at the same time. We then went into a different store which they did exactly what we needed.
So in order for me to upgrade I had to pay amount to make my phone eligible for JUMP. so that I did, then got my phone because I was eligible and such. so we now get our bill and they tell us that they took the money that I PAID for the PHONE BALANCE and used it for an UNPAID BILL.
First they are the first to shut your phone off the second its past the past due amount, and second HOW CAN YOU JUST TAKE MY MONEY AND PUT IT WHERE YOU WANT??
And how would I be eligible for the jump if it wasn't paid.
My wife has been on the phone at least 10 times in last 4 months with these people, all she wanted in the end was to get the HECK OUT of Tmobile. there has to be a way!!!!!! HELPPP