Has anyone been taken advantage of as part of T-Mobile's bait and switch scam? My husband and I were told over the phone that if we switched 2 lines from another carrier that they were offering 2 free IPhone 7's. We were happy with the offer and took advantage. After we received the phones and turned on service we started to be billed for the phones. The FULL 650 for each phone. Multiple calls to customer service turned in several various explanations ranging from "we needed to turn in old phones" to "the promotion was no longer running". Either way, we were promised 2 phones and were given NOTHING when it was their sales associate's error in making the promise. When I suggested that we were leaving TMobile and wanted to turn the phones in we were told that was not an option and that they don't take phones back.
Never in my life have I been so blatantly lied to and basically scammed by a company. If they would have made it right from the start it would not have been an issue, but they were completely unwilling to rectify to my satisfaction. I was offered 50 and 100 dollar discounts which hardly makes a difference when talking about $1,400 and literally DAYS spent on hold with representatives who did nothing more than say sorry and that their own sales associate was wrong. I don't understand how a company can operate like this. I am so upset that I have actually spoken to a lawyer as to my legal options against tmobile and plan to call my local TV station who does news segments on this very thing.
A VERY VERY unhappy customer……(who has no option to leave so you are keeping me hostage by not returning the phone).
I plan to post and alert consumers wherever I can as to the dishonesty of tmobile.