I'm hoping someone had the same issue as me and was able to get it resolved! All I want is my money or my phone back!
I’ve spoke to a few T-Mobile representatives in the past 5 months in regards to an i-phone 7 I traded in when I started our services with your company in January. That day I got a credit for $250 and was told that I would get reimbursed for the rest once I received my final bill with the cost of the cell phone. The total that I owed was $761.04 (please see attached bill) the remainder that your company should have paid was $511.04. I spoke to someone early March and they told me I choose the option to get the $150 gift card instead of the rest of the reimbursement. I was in complete shock with the representative because I don’t know anyone that would take only $350 (the $250 credit plus the $150 gift card) for an $800 phone. All I’m asking is to be reimbursed the remainder amount which would be $361.04.
We decided to leave our previous provider after being with them for more than 15 years and gave your company a try after being recommended by so many of our friends and relatives. I’m starting to regret my decision because this right here does not make sense. I’ve contacted too many people in regards to this issue and no one has been able to help, I don’t want any more apologies because I “choose” the $150 credit instead!