Hookup deal approved, but not applied


    My hookup deal was setup in a T-Mobile store by a rep, according to the reward tracker, the submission was received and approved on 03/30/2017, but the 20% doesn't show on my account and nobody at T-Mobile seems to know what's going on. I get a different response every time I contact T-Mobile, at first I was told not to worry, that the deal showed up on my account & I would see the discount on my 1st bill. Then I was told that I would see the discount on my 2nd bill which is currently unavailable since May 1st. Worst customer service ever, didn't have these problems when I was with AT&T.

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