I bout my Note 7 from Samsung.com on Aug 3, 2016. I had no problem with the 1st recall my phone was replaced with no problems. I was not so lucky with the second recall, I have lost track of the number of time I've called them. I have been told the return box is on its way, their is a delay due to only having one person in shipping & receiving (anyone else think that's B.S), the CSR couldn't find my phone of account in the system (more B.S) and a claim was filed (never received any correspondence or resolution). I have gotten every excuse in the book. My 5 year old granddaughter is more creative coming up with excuses then Samsung's employees.
I am so fed up I just want phone that works. I understand thing go wrong and mistake are made but this is totally ridiculous and horrible customer service. Don't they want to keep their loyal customers??? Everything thing in my house from the kitchen appliances, home automation, laundry room and so on if Samsung. makes it we have bought it.
Is anyone else having this problem??? I will never buy directly from Samsung again!!!
I need help getting ahold of upper management (VP or COE) someone with some power that will follow through. Does anyone have any suggestions or advice??