Confirm Unenrollment

websteth

    I had two lines on my account setup with duplicate sims. I removed one of them today because the user was having issues with getting his voicemail notifications on his iPhone with his main sim. How can I confirm that that the line is 100% removed from the beta so he can have the voicemail notification restored? Thanks.

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      • tmo_chris

        Re: Confirm Unenrollment

        Hey websteth,

         

        Sorry to hear that DIGITS was causing one of the lines on your account so much trouble At this time, opting out of the BETA will only remove the line from receiving further communications regarding DIGITS but since DIGITS is now part of the T-Mobile network and the functionality of DIGITS will still be active. What this means is that even though that line opted out of DIGITS, the voicemail notification issue is going to remain until we are able to resolve the issue on the core T-Mobile network. I know this is probably not what you wanted to hear but you can rest assured that we are aware of this issue and are working diligently to resolve it.