I signed up for the TMobile advertised 2016 Black Friday iPhone 7 Plus special. The ad claimed if I paid the upgrade fee, traded in the PAID-off iPhone 6S Plus, I would qualify for this promotion if my account was in good standing (which was and still is the case). I'm upset and disappointed that I was convinced this would be a good deal by several employees and it is still problematic 6 MONTHS later! Prior to accepting the 2016 Black Friday promotion, I had spoken with several representatives on the phone back in November to confirm, clarify and ask all my questions to ensure I fully understood the deal. When I accepted this offer, I was told the call would be recorded so it doesn't make sense to me why the I'm seeing something completely different on my bill. I did not agree to the new EIP charges on 2 phones lines; which add up to hundreds of dollars. In my last 2 phone calls with a supervisor and an agent, they are now claiming I simply misunderstood the promotion! I'm beyond irate at this point. T-Mobile website stated "When trading in an iPhone 6s, iPhone 6s Plus, iPhone 7, or iPhone 7 Plus, Galaxy S6, Galaxy S6 Edge, Galaxy S7, Galaxy S7 Edge, or Note 5, customers can get a 32GB iPhone 7 for free. With the trade-in of the above listed phones, a 32GB iPhone 7 Plus costs $100, with the exception of a Galaxy S7 Edge or an iPhone 7 Plus trade-in, which drops the price to $0." Fortune.com also revealed (http://fortune.com/2016/11/22/free-iphone-7-tmobile-black-friday/), "under T-Mobile's deal, new or existing customers who trade in a fully-paid off recent smartphone can get a free iPhone 7 with 32 gigabytes of storage. Customers have to stay with T-Mobile for two years on its new unlimited plan, called T-Mobile One, or a Simple Choice plan to get FULL credit for the free phone" so why is this still a problem? Even if I was wrong, was Fortune.com also incorrect with their article. The title of the article even reads:
"This Carrier Is Bringing Back Its Free iPhone 7 Deal for Black Friday"
There are several other articles that promoted the T-Mobile promotion...were they all WRONG?! The promotional offer seemed clear so I'm not sure why my account is still in disarray. It feels like I was scammed to get me to buy into a advertisements and pay more money in the long-term. I've spoken with several customer service representatives every month since December's billing cycle to get my account fixed. Each month attempts are made to try to Customer service has tried to help, but has been unable to be resolved/adjusted according to the T-Mobile deal promised. Additionally, there was another deal that I bought into at the same time claiming T-Mobile had an unlimited plan for 4 lines at a cost of $120 a month. When I spoke with the customer service agents about this, they stated no such plan existed. However, Fortune.com also boasted "T-Mobile's unlimited plan, which automatically reduces the quality of streaming video, was introduced in August at a price of $120 for two lines, $140 for three, and $160 for four. Under the new promotion, four lines cost $120 a month." However, I'm just angry and and disappointed that no one has had the ability to clean up my account with all of these unnecessary charges! Countless customer service reps have tried to help with this, but say there isn't anything they can do because the system doesn't allow a fix! Is there anyone that I can be directly to help me fix my account?