News & UpdatesDiscussionsMagenta Lounge spent 7 hours on the phone trying to resolve several issues with T-Mobile( I know, Unreal). I do have a life and if I wasn't the plaintiff in litigation, I would have taken Sprint( though I think I will be right back here soon) or Verizon on their offers of 2 new I-phone 7+'s. unlimited everything, about the same as all in one, as a business owner I am loyal to those with whom I do business because I want the same.
I have been a customer for 14 yrs. with T-Mobile, referred 25+ employees, friends, family, etc. I have had my up and downs but lately it has been a whole lot of downs, around the 1st of 2017 I was an hour away from having my services switched, I cancelled it at the last second. I have been down a path of deception, ignorance, and the occasional very helpful individual. Tomorrow I am deciding whether or not I should stay with T-Mobile.
I bought 50 I-pads through T-Mobile, I have been assured by two former members of the "loyalty" Department that they can match or come close the other companies offers. Several quick questions....
1) Does anyone know another individual that has been in my situation and never been compensated for it in one way or another?
2) Why do CSR try to not get me on the phone with the loyalty department? Yes, physically stop, prohibit , disconnect. ( Solve the Problem themselves...) Nothing happens
3) 7 hours+ today, 10 seconds from a very kind and understanding Rep named Michelle, whom randomly heard my 4 yr. old ask me if I could come help mommy( whom is pregnant). Bad service, no value in retention. what?
Please provide feedback. I'm so pissed I think I would be joining Verizon either way, just figured I'd post since I have been dealing with this all day, which literally ruined my day and week.