This is regarding the T-Mobile store in Poway. Address "13379 Poway Rd, Poway, CA 92064"
I can't believe such store exists with bunch of stupid associates and managers. They don't know what they're doing and when they make mistakes, they blame it to the customers and try to run away from it.
Back in Feb when T-Mobile had a promotion for some free pre-paid phones when loading $100, I came to this store and asked for it, trying to reload $100 to my pay-as-you-go line. Although the promotion had been out for over a week, a group of 4-5 associates running around trying to figure out... what to do. At the end, one of them, without telling me, signed me up for.. a brand new $100 plan!!! Then told me "in order to get the phone, you'll have to sign up for a plan at least $100". When I said that's not what I want and not what the promotion says, and want it fixed, she simply said "it's already done, we can't fix it"... The told me to call T-Mobile to get it fixed. Of course it's not T-mobile's fault so they told me to come back to the store to get credit back.
When I came back and keep confronting them, they admitted they made mistake and finally called and talked to the manager. He agreed to fix it by letting me use whatever on the plan for the first month and come back to convert the line to pay-as-you-go and get $100 back, but in 2 visits every month, each time $50.
After the first month, I came back and got $50, checked my phone and verified it was $50. Then, another month passed, I came back again, met another guy. He said "The guy who helped you already moved to another store, you have to contact him to get help".. That's B.S!!
When I disagreed, he went to the back and talked to the manager and came back "We already credited you $100 before, it shows on our record, so now we can't credit you more"!!!! That's totally B.S. again as they only credited me $50. The manager came out and told me the same thing. After a while, he realized that I'm right and agreed to credit me another $50, but keep telling in front of my daughter "She's used up $100...", "I'm telling you she's using up your money". At the end, he rudely tore off the original invoice (which has my #, pin, etc...) in front of both of us.
On the way home, my daughter was so curious that she did something wrong and used up my money.. and was afraid of what happened.
I just can't believe T-Mobile has a store like this with such stupid and rude associates AND manager who don't know what to do and keep making mistakes, blame it on customer. (It was today 5/1/2017 at around 5PM).