That device was definite;y a part of the promotion so long you met all of the qualifications of the offer. Are you on our T-Mobile One plan? Were you previously receiving the bill credits properly?
Hi, schinoff! Lauren is right -- this device was totally included. Did you have a chance to take a look at the questions she asked about your plan type and previous billing experience? Please let us know a little more about what's happening, if you have a moment!