Hey, furiousd73 !
Welcome to the Support community. What promotion did you happen to be signing up for? Was it this one?
Please let me know
You'll need to gather all your information regarding what your plan is, equipment, agreements and proof of anything you were told. You need to be as detailed as possible.
Go to the BBB. Fill out the form.
You will eventually either get a call from T-Mobile or either an email from the BBB stating T-Mobile attempted to call you. Most likely you won't get that call but it does offer a chance to respond after T-Mobile tells the BBB that they claimed to have contacted you and then T-Mobile will ask to close the case. Don't agree to that.
You might get get some relief in proceeding further.
snn_555 mentioned going to the better business bureau.... i would say that would be an alternative to going to a retail outlet demanding results. I have contacted the BBB once before on a well known office supply store and after a short while of posting "A Detailed account" of everything that had happened.... i was contacted by the office supply store (i believe it was an email) so long ago i don't remember.... and due to my ordeal they used a different delivery company to finally deliver my purchased item and they gave me a $350 gift card to their store.... well they first asked me if a $350 gift card was satisfactory as their way of apologizing.... and i replied "YES"....
Or you can also write to T-Mobile's Corporate office.
FYI: when writing on the BBB site.... your information becomes visible for all to see (online) so refrain from putting your personal information in your narrative. Once you post your complaint on the BBB site, they will contact T-Mobile and give them an opportunity to contact you and resolve the matter. Companies usually do not want to have a bad business reputation when it comes to their customer base, so they usually handle the complaint swiftly and fairly. Hopefuly things work out.... and if you do contact T-Mobile's Corporate Office first, and still nobody reaches out to you.... that would be just another paragraph of detailed info you can add to the BBB complaint
KEEP US POSTED !!!
Wow furiousd73 , this is really disappointing to hear. We should have done a better job for you for sure. I want you to know, I'd be more than happy to report this through my internal teams for you. I sent you a private message you can get to using this link: https://support.t-mobile.com/inbox
Please reply to that message, and I'll forward that off to my team. You're welcome to take the other suggestions as well, but it is very important that your voice is heard. Keep in mind, you can also Contact Us and make sure the your account is set up properly.