jefftexter

    If you are having trouble, call 1-800-T-MOBILE (1-800-866-2453). If the Representative is unable to help, escalate to the supervisor. Remain calm, don't blame, and clearly explain your side BRIEFLY. Tell them what you expect of them to make it right. Stay calm, don't get mad and keep trying to work it out. If that fails, write a letter to the CEO directly and explain. The problem WILL be resolved and T-Mobile will bend over backwards to make it right!

     

    Here's an example you can use as a template. Remember to send a thank-you note to the CEO. They will keep working hard to keep our business if we do these things!

     

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Mr. John Legere, CEO

    T-Mobile Corporation

    12920 SE 38th Street
    Bellevue, WA 98006

     

    Mr. Legere,

     

               I wanted to provide written thanks to you & your employees that recently helped me with several problems. As customers, we are quick to complain but not always as quick compliment. I am trying to change that.

     

    Specifics:

     

    1. Sending in payment for payoffs on the phones and T-Mobile applying it to services instead, then seeing phone monthly charges afterwards;

    2. The 1st specialist unable to fix #1, and order a new phone because we missed Tech Support business hours while talking;

    3. Explaining the issues to the next specialist that talked constantly instead of working.

     

    Your supervisor took the complaints in stride and offered a nice gift to compensate me for my time. It confirmed that T-Mobile is sincere about fixing issues and I appreciate it very much.

     

    Please thank Brendan, Supervisor with ID number 23139 for erasing the issues completely and confirming I am with the right carrier. I am posting this note on Facebook, Yelp and the T-Mobile forums to spread the word.

     

    Thanks once again and keep up the great work!

      

    Jeff Texter

    Loyal Customer

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    If you have questions shoot me a quick note and I am happy to offer suggestions if you'll hear them!

     

    .jefftexter

      All replies