djcacara@gmail.com

    Hello

     

    Today I received the update to 7.0 Nougat. I'm unable to use the camera in PRO MODE it tells me I need to restart the app.

     

    Device: Samsung Galaxy Note 5

     

    Please Help

      All replies

      • tmo_chris

        Re: Camera Issue

        Sorry to hear that you camera is acting up! What specifically happens after you click okay to restart the app? Do you get the same error? If so, can you try these steps and clear the app data/cache of the camera app?

        • tmo_mike_c

          Re: Camera Issue

          Hey there!

           

          I'm just checking in to see if you had the chance to try the steps Chris left. Can you reply back and give us an update on this? Thanks!

          • tmo_marissa

            Re: Camera Issue

            Welcome! Just wanted to touch base and see if the troubleshooting Chris offered had solved this for you! Please let us know how you're doing, we want to make sure you're able to take advantage of all your camera has to offer! I'm also sending you a PM shortly regarding your username, so when you have a moment, take a look at your inbox. Thank you!

             

            - Marissa