To say I'm frustrated and extremely upset is an understatement. I pre-ordered the Galaxy S8 in store on 4/20 (the last day to be eligible for promotion) after being assured that I would be able to get the $99 promotion bundle (Gear VR, Bluetooth Headset, 256GB MicroSD Card). I was not told anything by the rep about going to Samsungs Website to register for the promotion, just to bring in my phone when it's received and they would add the $99 selection. Ok, sounded easy enough. Later that day I received EIP paperwork by email to electronically sign, so I did, and later received a shipping notification. Tracking never updated till past midnight and when it finally showed up it was sent UPS Next Business Day Saver. Now since it was shipped on a Friday then meant the next business day is Monday so I wouldn't receive the phone till 4/24/17 (which will be tomorrow). Ok still not a problem, I don't mind waiting since the time to submit for the promotion was good till 5/14/17.
All excited I decide to start watching videos of the phone on youtube and reading website reviews and forum posts. That's when I stumble on the fact that you have to go to Samsungs website to register for the promotion. So of course I go to it only to find out that I can't actually register for it since it requires the IMEI from the phone and a WiFI hardware address. Looking at my tmobile account online for the order I am able to find the IMEI for the phone being sent to me but I can't actually get the WiFI address without physically having the phone so I have no way to register. The real quicker comes when I wake up that morning to find out that they are no longer offering the $99 promo due to being "sold out". This seems completely unfair, especially after I find out that a lot of customers received their phones prior to the release date, and that everyone that actually pre-ordered and purchased their phones directly through the Samsung website were able to select their promotion at time of purchase, so no matter what I never stood a chance of getting the promotion that I wanted, which to be honest is the only reason I decided to preorder the phone and not just get a newer iPhone.
To me this is classic bait and switch, if you have a promotion and state that you can get this for preordering (Gear VR) or spend $99 and get an even better promotion then you should honor that agreement. Of course while researching the phone is of course when I come across the fine print that T-Mobile never stated when they assured me I could get the $99 bundle by preordering. (Fine print states only 350,000 gear vr's available and only 50,000 of the $99 bundles). So no way of ever getting the bundle I specifically stated I wanted when ordering the phone and by the time I actually do receive the phone to register there will not be any Gear VR's left, even though to be honest the Gear VR was never a selling point to me, but the headset with memory card along with the Gear VR was a no brainer for me. I just feel completely duped, and have lost all faith in the integrity of both Samsung and T-Mobile due to this promotion fiasco. I even ordered the Gear 3 Frontier watch to complete my Samsung experience, thus throwing more money towards a company that obviously doesn't take care of their customers. I feel like I am not left with any other option but to return the phone once its received and my watch and protest Samsung with my wallet. To some of you this will seem like nothing but whining, but I take what people tell me as truth, and when it turns out otherwise they should be held accountable on principle alone. I am only one person in a sea of millions of customers, but I know I am not alone in feeling this way based on Samsungs forums from others that had similiar experiences with this promotion. Will T-mobile stand up and make the situation right, or will you do like everyone else and blame the other person?