Digits App won't let screen turn off

davman29

    Some of my phones (Galaxy Note 4 - Running Marshmallow 6.0, and Galaxy s7 - Running Nougat 7.0) have Digits installed.

     

    When I have my cloned line Active, the display sometimes doesn't turn off after receiving a message.  When I turn the Line State to "Inactive", it turns off after 1 minute (as set in my Display settings). 

      All replies

      • evanmf

        Re: Digits App won't let screen turn off

        @davman29

         

        Can we get some more information?

         

        Are you running the application on both the Note 4 and the S7?  (The S7 has the functionality natively built-in so you don't even need the application).

         

        What version of the application are you running, is it the latest update?

         

        Is there anything about the particular message when this happens, is it an SMS (simple text), MMS (group text message), MMS (picture message), RCS (chat, advanced message)?

         

        Also when you say "cloned line" is this an extra set of DIGITS that you have, or is it the actual phone number of another phone (or the phone number of the phone that it is on itself)?

         

        This will help us try and narrow down the issue.

         

        Thanks for providing us some more information and helping to test DIGITS!

        1 of 1 people found this helpful
        • tmo_amanda

          Re: Digits App won't let screen turn off

          Good morning, davman29! Did you have a chance to take a look at evanmf's reply? More info is needed so we can figure out what's going on.

          • tmo_marissa

            Re: Digits App won't let screen turn off

            Hey there davman29!  Just checking in to see if you were still having this problem.  If so, we'd love to get some more details from you so that we can try to get to the root of the issue!  Thanks! 

             

            - Marissa

            • tmo_marissa

              Re: Digits App won't let screen turn off

              Hey davman29! I'm sorry to keep knocking on your virtual door. We'd love to know how you're doing if you have a moment t come back and check in with us! In the interim, I'm going to mark Evan's reply correct as he's the expert among us - but if you've got a moment to let us know how you're doing, we'd love it if you could pop back in and unmark the answer and fill us in. Hope everything's going well for you!

               

              - Marissa

                • davman29

                  Re: Digits App won't let screen turn off

                  Pretty sure I responded.  But I don't see my response on the thread.  See

                  below for my previous email response.  Let me know if you have more

                  questions evanmf.

                   

                   

                   

                  Are you running the application on both the Note 4 and the S7?  (The S7 has

                  the functionality natively built-in so you don't even need the application).

                   

                  • Yes both phones.  These phones both have their own phone lines

                  AND Digits installed so that I can receive calls and text from a third

                  (primary) line.  As far as I can tell on my S7 when I use the native phone

                  and text apps, they utilize the phone number associated with he sim card

                  that is installed.  I can only access my primary line from within

                  the digits app.  *

                   

                  What version of the application are you running, is it the latest update?

                   

                  • The latest version.  I was prompted to update yesterday April 25th, 2017.

                  *

                   

                  Is there anything about the particular message when this happens, is it an

                  SMS (simple text), MMS (group text message), MMS (picture message), RCS

                  (chat, advanced message)?

                   

                  • I believe it's both MMS group texts with images attached.*

                   

                  Also when you say "cloned line" is this an extra set of DIGITS that you

                  have, or is it the actual phone number of another phone (or the phone

                  number of the phone that it is on itself)?

                   

                  • See my description of how my phone lines are set up in my first

                  response.  My primary line is the line I wish to access across all three

                  devices.  The original sim card associated with my primary number is

                  installed on an S7 edge.  *

                   

                  This will help us try and narrow down the issue.

                    • tmo_mike_c

                      Re: Digits App won't let screen turn off

                      Thanks for all that info davman29 .

                       

                      Is the display still staying on when you get a message? If so, can you reply to the private message I sent you? We wanna make sure this gets looked at so we're gonna file a bug report for you and send it to engineers. Please keep us updated on this. Thanks!

                        • magicmiguel

                          Re: Digits App won't let screen turn off

                          @tmo_mike_c

                           

                          Any word on this?  I just started using Digits today and noticed this behavior on my Google Pixel.  Thanks.

                            • tmo_mike_c

                              Re: Digits App won't let screen turn off

                              Hmm, that's a bummer this is happening to you too magicmiguel . Have you already tried to uninstall/reinstall? You could also try clearing the cache for that app and testing it out again. Please keep us posted on this. Thanks!

                                • magicmiguel

                                  Re: Digits App won't let screen turn off

                                  Hi tmo_mike_c,

                                   

                                  Yes, I have removed it and reinstalled it on a few devices.  Seems like whenever a message is received (even if answered on a different device), the Android app will wake the screen up and stay on for a long time, sometimes indefinitely.  I know this is an early release, so no worries.  This is an exciting new service and here are some suggestions to make the service even better on Android.

                                   

                                  • Register the app as a proper SMS replacement app, so users can set this as the default SMS app on their Android phones.  This would allow for when messages are sent/received, they can be synced to the phone's SMS database.  That way, if they want to switch to a different SMS app in the future, they'll have both sides of each conversation instead of only the received messages.
                                  • Implement Android's new messaging/direct notifications - https://developer.android.com/guide/topics/ui/notifiers/notifications.html#direct
                                  • Follow the Material Design guidelines so that the app looks & feels more like an Android app - https://material.io/guidelines/
                                  • Allow users to change the notification sound.
                                  • Allow users to set whether they'd like the screen to turn on when a message is received.
                                  • Allow users to select the LED color for notifications.

                                   

                                  Keep up the good work!

                                • evanmf

                                  Re: Digits App won't let screen turn off

                                  The team has finally found the cause of this little issue and will get it fixed in an upcoming build.  Has something specific to do with certain phones relative to keeping the screen on all the time.

                                    • clubtech2

                                      Re: Digits App won't let screen turn off

                                      Just wanted to mentioned this has been happening on my Galaxy S8+ and my Pixel. Both have the Digits app installed.

                                      Glad to read the team found the cause for this.

                                      Do you have any ETA on when a fix will be released? If I don't pay attention to my phone and receive a text, sometimes my screen will stay on indefinitely and will drain the battery.

                                       

                                      I would also like to suggest the same features magicmiguel suggested, especially the option to allow us to toggle the screen wake option and also choose which notifications we would like to receive (i.e. Give us the option to receive only call notifications or only text notifications or disable both).

                                      • lighttreason

                                        Re: Digits App won't let screen turn off

                                        Any good news on this fix and other screen-wake related fixes? Thanks

                                        • lighttreason

                                          Re: Digits App won't let screen turn off

                                          Appears evanmf no longer visits these forums. Anyone have any idea who does? The dev team really need to acknowledge the issues called out by magicmiguel above, as well as clubtech2 in this great post.

                                           

                                          As it stands, this app is definitely not ready for GA, and if the fixes are still months off I'll probably need to move back to GV (and get a refund).