Good day everyone, I ran into interesting trilogy at customer reps today about my loaner phone & apple care. I first contacted apple care for an app as we continued the rep said she could not see me in the system at apple care, the rep mention to ask t mobile about the loaner phone so i did most were not aware of apple care with T mobile, after 5 reps I finally got a solid answer the loaner iphone SE that i have is not covered under apple care only the original. My feed back is their a way to put apple care while having the loaner covered for I was very concern that something may happen to it. assurant is great but if something were to happen i would have to fork over 175 bucks that a lot of money considering that a screen replacement would have only costed me 29 bucks! Not that i expect to have another phone anytime soon but perhaps about a year yes. I usually try to get the phones with the most storage which usually the case is that the store will not carry it their for I would turn in phone and be left with only a loaner phone. I hope for next that I may contact T-Mobile that the stuff will be train to know the services providing by T-Mobile as I pay a great deal of money to get the best service possible if need be I am willing to pay for more money to get a professional specialist that is well trained i don't care if the person speaks Spanish and is from south america I'll take that person any day as I've got better service from the south america T-Mobile Call center that becomes a very pleasant overall visit via phone. Magenta really works hard to make a difference in customer end side which think that what makes this a challenge as features and devices sell very quickly for this reason we need to go into rep knowledge training of new services.