Oh goodness, yc84860, this is a really awful experience to read about. If we dropped the ball in providing the correct parameters for eligibility for the promotion, I am truly sorry. When we were able to recognize that there were issues because of your plan, did we offer the opportunity to change your plan at that time? I know that there are escalation processes that we have in place for this type of error - I hate hearing that you contacted us and we failed to implement these options.
Since our Support Community is a user forum, we don't have the account access needed to work on this issue ourselves, but I'm confident that we can figure out a way to make this right for you. I know you've reached out previously, and it sounds like this has been ongoing for quite some time - so I don't blame you for being frustrated and feeling done. If you are able to give us another chance to see what we can do to fix this, though, we'd love it if you could reach out to our T-Force team via social media. Through Twitter and Facebook we actually do have methods to securely verify your account details so that we can help out here. Since you're already online maybe this online option will be more appealing to you, and also you can simply copy and paste the URL to this thread since you've typed your concern out already! Thank you for letting us know how this played out for you - we can definitely do better and we appreciate your feedback. I hope you'll give us another shot at making this work for you - I know it's not the same as getting it right the first time, but we'd definitely like to try.