I have been a T-Mobile customer for over 10 years and have lost faith in this company to resolve their commitment to me to properly provide the promotion that got on the black Friday deal. I have called on this issue at least 8 times since February and spent hours on the phone trying to sort this out. I upgraded 4 phone (Galaxy 5) with the Black Friday deal and through the promotion for 2 Galaxy 7's and 2 I phone 7's. All phones were sent back and all phones were confirmed through the customer service reps as being received. 1 of the lines has never received any credit and I am paying the full monthly payment fee for that line. I have spend on several calls having the promotion department verify that I did qualify and the I did return all 4 phones. I have also on several calls been promised the 4h line should be getting the credit and it will be applied in the next billing cycle. Well I have been promised and promised and been through 3 billing cycles and I still don't have the credit for the 4the line. I have now overpaid T-Mobile for 5 months waiting for the credit.
I have also now noticed that the credit I am getting for the three remaining lines is not coming through correctly so that I would only be paying 100 for the 24 month period that I am making payments. The credit that is being applied and the price for the phone is going to charge me upwards of about 130 per phone so the 100 I should have paid is not being applied correctly.
I don't know where to go with this as I have wasted so much time calling and being transferred and being promised by supervisors that the credit and back credits will be applied but they have as of today on my new bill which I got a few days ago are still not coming through. I have been promised by representatives and supervisors (last supervisor was Zach) that they will call me back when the credit is done and will verify with me. No calls back no credits. T-MOIBLE, you have charged me over 200 more than I should have paid and you are not fulfilling the contractual obligation of this promotion that I signed up for when signing up for this promotion. I am sure you don't have this much patience with customers that don't pay and simply cut them off and send them to collections. How can I as a long term customer be treated respectfully and have my issue dealt with in a honest manner. I have spend so much time on calls and the promises that are made are never completed. What do I need to do???