I am hoping someone can help me. A year and a half ago, I stopped into my local T-Mo store to discuss the fact that the building I work in has had an addition constructed and I can no longer get any reliable signal at my desk…before, I had full reception. The addition doesn’t block my area much, but I can understand that it would affect the signal. I was using a OnePlus One and the T-Mo person talked me into buying the LG G4 (using Jump On Demand…which is another story)…because it has Band 12 (700 mhz), which penetrates buildings better. It was not in my area, but he assured me it was coming very soon. Well, it has never come…or so I thought. My lack of signal has gotten no better with this phone, so I am a bit put out. I have been patient and kept checking every few weeks…but no Band 12. I finally gave up. I went in the store, yesterday, to talk with T-Mo about the LG G6. I asked if the G6 would be better in a building without Band 12 and he said he didn’t know, but I didn’t need to worry, because Band 12 had been rolled out in the area around my building. I was shocked. I told him there was zero change in reception, in my office…again, this is not deep into the building, even with the addition.
I can say I always give T-Mo props for the great customer service I have received over the last three years. So, I am disappointed that I am even in this situation. But, since I am…here goes: Is there something I can do to test whether Band 12 is actually in my area? I have gotten in to the hidden menu and changed the band to 12 manually…I then used LTE Discovery to show me the results. It show that I am on Band 17 (I still don’t fully understand the relationship between 12 and 17…but it goes to Band 17 when I manually select 12). It shows a strong signal, with full bars (at my desk). It does not show any mobile data connection and I cannot make a phone call. That is the best I have been able to do.
Suggestions on how I can determine if it is even in my area…and if so, why it doesn't work with my phone, which it is supposed to (according to T-Mo store person). If I can determine that it is not in my area, then I am stuck with a phone I paid a lot for a particular service, which I do not get. I like the phone and haven’t had other issues with it, but it is not much of a step up from my OnePlus One.