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Did you remove the iTunes Activation lock as directed? I know that usually gets some folks since the phone cannot be "refurbished" and resold because it has the activation lock on it which is to prevent thieves from stealing a iphone, wiping it and then reselling it.
I followed exactly T mobile Return Instructions
Hey there nailclub. I'm so sorry to read about your experience with the trade-in program. If you followed the instructions on the return label, then I'm sure you would have disabled the feature as I know this is called out clearly - even in the trade-in steps we discuss that there is no credit for equipment shipped with the activation lock or Find My iPhone still enabled! Typically you'd have an opportunity to discuss this during a window in the evaluation process by checking up on the trade-in through MyTMobile or via message update.
Since the Support Community is a public forum, we don't have account access to be able to look into your particulars here and make sure that we provided ample opportunity to review this with you. But I definitely would encourage you to have us take another look at this so that we can ensure we've done all we can to help out with this situation. I know you've already contacted us a few times, but can you try reaching out to our T-Force team through Twitter or Facebook? Since you're already online, that might be a great forum for you to receive support; in those channels we can verify your account and see what's been happening. Thank you for taking the time to post here and let us know about this - I'm sorry that it didn't go more smoothly for you and I hope we can do more to help out.