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1 of 1 people found this helpfulIf you have done a long press restart and that continues while you may lose what's on it, as a last resort you can use Samsung Smart Switch from a PC and there is a feature to "emergency" restore the device.
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Thank you!! I will try to restore it. I appreciate your help!
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Hi, I tried to reply that this was helpful, but apparently it didn't register. I'm getting e-mails telling me to respond. So here's the deal. I Googled Samsung Smart Switch on my PC (my phone wouldn't shut down and long press restart did nothing...) and I searched all over, but I guess I'm too dumb because I couldn't figure out where to actually find the emergency feature... So I gave up, and went to bed, figuring the phone would die. It did. In the morning, I plugged in my charger and it popped up right away, as if nothing had been wrong! The phone is now good as new. Thanks....
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Hi, I tried to reply that this was helpful, but apparently it didn't register. I'm getting e-mails telling me to respond. So here's the deal. I Googled Samsung Smart Switch on my PC (my phone wouldn't shut down and long press restart did nothing...) and I searched all over, but I guess I'm too dumb because I couldn't figure out where to actually find the emergency feature... So I gave up, and went to bed, figuring the phone would die. It did. In the morning, I plugged in my charger and it popped up right away, as if nothing had been wrong! The phone is now good as new. But if I could have figured out how to find the emergency feature, I'm sure your advice would have been great!! Thanks....
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Awww, thank you for the update b3cky272m! Hopefully you *won't* find yourself in this situation again, but we'll be here if you do! I'm glad your phone came back!
- Marissa
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Thank you! It's nice to know ow there's help when you need it! I was
panicked... thank you again!
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