2532985677

    How do I retrieve my phone records

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      • htghtg

        Re: How do I retreive my phone records

        Hello and welcome!

         

        Sorry for making you wait! Your phone records can be accessed in My T-Mobile . When you arrive on the "Usage details" page, you'll be able to view the history of the selected line's activity. This means you will have access to Voice, Messaging, Data, T-Mobile Purchases, and TP Purchases records. These items CAN be back-dated so if you're looking for something months back, you should be able to do so as long as the account was active. Please use the below instructions to navigate to the correct page.

         

        Access your phone records in My T-Mobile

             1. Go to: My T-Mobile

          • LOG IN or SIGN UP

             2. You will see a cluster of the following options at the top of the page:

        | BILLING | USAGE | PLAN | PHONE | SHOP |

             3. Select USAGE

        | BILLING | USAGE | PLAN | PHONE | SHOP |

         

             4. Select the line you want to inspect

         

        Please let me know if you have any comments/questions!

         

        HTGHTG

         

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