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I suggest you work with T-Force to help resolve your issue.
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.
Hey melanie22! I'm sorry that this is happening - it's not common at all, but sometimes the system that we rely on to update a line's IMEI with that of the device the SIM is placed in gets stuck on an older device used on that line. It is definitely something a team with account access can file a ticket to have resolved! If you have a chance to reach out to T-Force as e2k suggested, I'm confident we can get this fixed.