1. Both phones are listed as fully supported for video calling. LG G4, S7.
2. Works perfectly if both phones are set for, and calls routed, via cell. Video quality is almost like HD - even when cast to big screen via Chromecast.
3. However - When I set my phone for wifi calling, the video call drops after 20-30 seconds. Get an error message. (Can't recall exact wording.) Can make voice calls over wifi w. no problem. Wifi connection is 90+Mbps UP and Down.
I had assumed that all video calls (since they are data) would use wifi automatically no matter how you set the preferred routing for voice calls. That is not the case.
I'm sorry it took us a lil' bit to get back to you. Hmm, that's pretty odd that if you're connected to WiFi that the video call drops. That error message would be super helpful to see. Are you able to capture a screenshot of it when it happens again? From the sounds of it, a ticket may need to be filed so our Engineers can figure out where the disconnect is while connected to WiFi. I don't suspect that it's your WiFi connection but just to be on the safe side, have you tried another WiFi network?
OK. Seemed to work on a one test I did on a Comcast wifi connection which is much slower. I'll do a thorough test at the end of this next week when wife gets back w. her S7.
Also worked once or twice on fast home wifi.
Awesome! I'm glad there have been a few successful tests. Yes, keep me updated on how things go later on this week.
Hey miket! I just wanted to check in here and see how things are going with your video calls! Has the improvement you noticed held steady?
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