Are you on a no credit check plan? They do a credit check on any line above 5 if you are on a credit check line. If you are not it wouldn't surprise me if the total number is smaller.
Hi nyree! I just wanted to check in and see if you'd been able to get your line added. This is definitely a situation where we'd need you to Contact Us so that we can review your options and possibly file a ticket for web access issues if there's a problem. I hope everything is going well, please give us a shout if you have any more questions!