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Hey Terry, welcome to Support and thanks for reaching out! Sorry things to seem to be going as smoothly as they should, but lets see what we can do to help!
This link here Unlock your mobile wireless device will help you with your unlock, but we'd like to address all issues! Have you already had a chance to troubleshoot with our tech support? What happens when you try to access the web?
Hi again, Terry! How is everything going? I know Lauren was able to link you to the page for details on unlocking, but we'd love to offer help for the other issues you're having, too! Please let us know if we can be of assistance.