I was contacted by T-Mobile about a month after submitting my final bill to tell me that there was a problem with it and they needed more pages from the bill.
So I go to the Switch2T-Mobile.com site to upload my complete final bill (minus call logs) and it indicates to click on SUBMIT after uploading. I'm experiencing two issues with this process:
1. The site would not take the original PDF that I downloaded from Sprint's website even though it met the size and page limit criteria. So I separated it into JPG files of the individual pages. There are 7. It appears to have uploaded those just fine.
2. There is no SUBMIT button on the page. I uploaded the files and that's it. There's nothing else I can do on that page. Are the files "submitted"? Is there something more I need to do? I don't want to wait another month for T-Mobile to tell me that something is wrong.
We switched 4 lines from Sprint to T-Mobile and traded in 3 devices. While I have paid Sprint in full for the final bill, I am out quite a bit of cash until this reimbursement comes through. I appreciate any assistance. Thank you.