Hey mswebraven! Thanks for taking the time to post to our community and welcome to Team Magenta! I apologize that you are running into hiccups with your reimbursement I know that is quite a bit of money to be waiting on and you want to be absolutely sure everything is good to go. While we cannot see your reimbursement details here on a user forum, from what it sounds like, you were able to get the images uploaded to your specific reimbursement so as long as they are still there if you close the page and reload it, you should be good to go.
You can also call them at 1-888-390-6867 7 a.m. - 8 p.m. PT (Mon-Fri) and 5 a.m. - 5 p.m. PT (Sat) and they can take a look at the new images you uploaded and let you know if that is all that they needed.
Calling that number does not allow me to speak to a human being. Just a useless computer operated message system that gets me nowhere. The website now indicates that my submission has been deemed unqualified. I'm beginning to regret my decision to switch to T-Mobile.
I submitted my original bill in a timely manner for reimbursement. Then it takes T-Mobile about 4-5 weeks to tell me that the bill was unsatisfactory and needed more pages (even though I brought it to a T-Mobile store for scanning and submission!). and now another 3 weeks after trying to submit my corrected bill online, I get a status of unqualified.
What is going on? How can I go about getting my reimbursement? Is there a number I can call to speak to a HUMAN? Help please.