Poor coverage with Verizon phone brought over to Tmobile.

rbarr110

    We brought over 4 lines from Verizon.  We bought one new Galaxy S7 phone from the T-mobile store.  The other 3 phones were unlocked Galaxy S5 phones that all were working flawlessly before the switch.

     

    We have discovered that the (3) S5 phone get poor reception/signal where the S7 gets good reception right next to it.  Also, the GPS now works very poorly and does not locate the location well where the S7 is perfect.  As I said, the S5 phones worked perfectly before we switched.  Is there some settings or changes that need to be made to make the S5 phones work well again.  Quite frustrated that bringing over phones has not worked out well.

     

    My son goes to school on an island and he can not get calls or texts from us all day until he is back on the ferry coming home.

     

    Buying 3 new phones is not really an option right now.

     

    Thanks for any help.

      All replies

      • dragon1562

        Long story short your Galaxy S5's lack support for a large chunk of T-mobile's network. Thats why the S7 will have excellent reception while the Verizon phone(s) will have poor signal compared to the T-mobile S7 which supports all the currently deployed tech across T-mobile's network.

         

        I know that you mentioned that buying phones isn't really a option but its your only real option to resolve the coverage that your facing in this situation. You could buy some of T-mobile's cheaper devices it doesn't have the be a S7 to see improved reception.

         

        You just need a phone that supports bands 2, 4, and 12.

        1 of 1 people found this helpful
          • rbarr110

            Well after doing a little internet research, I can root the phone then edit lines of code that will supposedly enable the other bands.

             

            Will try that before buying a new phone.  If I brick it, oh well, best solution otherwise is to buy a phone.  No loss in the end.

              • dragon1562

                regardless there are hardware limitations of the s5. Its still missing band 12. However its your own device and hopefully it will end up being the solution your looking for.

                 

                What you should do though is download LTE discovery on the s7 and see what band it connects to when your in a area that the s5 has poor service. If the s7 is connecting to band 12 then there isn't much you could do and you would therefore be better off using the s5 as a trade in device or selling it.

                1 of 1 people found this helpful
            • tmo_marissa

              Hey rbarr110!  I'm sorry to hear that your VZ S5s haven't worked as well with the network as we'd like - we're stoked that you switched but I wish you were having a better experience.  We're not able to offer support for software modifications like rooting as they void the warranty - but TBH with an S5 I believe it would be past the manufacturer's one year warranty at this point.  All things considered, there are definitely worse things you can do to your phone than root it - I don't know if you've ever seen any of those crazy phone demolition videos on the old YouTube but they make me downright uncomfortable.  I feel like it's not likely a setting error since you've got the S7 working flawlessly, but I want to double check and make sure you had a chance to take a look at the Bring your own device setup guide all the same.  How is everything going?

               

              - Marissa

              • keven1234

                Hello, I'm having pretty much the same problem. Brought a verizon Samsung Galaxy s7 over to my T mobile number, but the phone connection is awful. 4g seems to work just fine for internet. I've been through so many hoops.. tech support, going to the store etc. Short of just being told my phone is incompatible is there anything that can be done?

                 

                Thanks

                • 651-206-5742

                  We also brought two S5s over from Verizon and they were working well on t-mobile network until 3 days ago when we are unable to receive or make calls from the two phones -I was told by advanced Tech support that Verizon is in the process of  switching the frequency for voice calls and they are doing it tower by tower so currently, they must have switched the frequency in the tower near our home because we can get  make calls when we connect with another tower. to me is a breach of contract. t-Mobile knows that Verizon phones don'e work well on their network unless they are Iphones.  they just don't tell you that until after you've made the switch adn you are calling techsupport.

                    • dragon1562

                      Two things:

                      1. Your name has your phone number in it so I recommend changing it as this is a public forum.

                      2. T-mobile is not responsible for BYOD. All the carriers mention this in some fashion. In regards to the iphone's having a better experience this happens to be the case since Apple usually only makes one or two variants of the device and every device always has support for GSM networks. T-mobile has a pretty new network. Band 12 as a example was never really used on a wide scale until T-mobile acquired it from Verizon and deployed it.

                       

                      What I would suggest doing for the best experience is purchasing a affordable midrange phone that supports the T-mobile network. Your S5 is old now so even the midrange phone will be upgrade in certain aspects including performance and storage. Hopefully this info helps and I'm sorry for your rough transition over.

                        • keven1234

                          As I mentioned in my post above the phone number person, I have a Verizon Samsung Galaxy s7. It was brand new, been using about a month now. I asked about trade in value for my new s7 and it was like 100 dollars, but yo buy a T mobile s7 is like $250.

                          Is there anything that can be done to make my transition with this phone better? Maybe a better trade or some credit towards my account? It was very disappointing to get a new phone and it ends up having all these connection problems on T-Mobile.

                           

                          Thank you

                            • dragon1562

                              Your best bet would be to upgrade with Samsung directly. You will get a better trade in deal as well as the option of a T-mobile branded device. I have a S8 that I bought from Samsung with T-mobiles boot loader. It works perfectly. You could also try and sell your S7 to someone you know for a better price for cash in hand. This is always the most sure proof method.

                               

                              I'm not sure why your device is having such a hard time on the network since on a hardware level should support T-mobile. I would make sure your APN settings are all correct and make sure that no one else in your area has issues with T-mobile before buying a new expensive phone. Hope this info helped a bit.

                               

                              PS if you are a person that swaps carriers alot I would buy the unlocked US version of the device. However, be warned that Samsung has a bad precedent set for not supporting their devices, especially the unlocked ones.

                                • keven1234

                                  Thank you for replying quickly.  I hadn't even considered going to Samsung directly, I'll give that a shot. I prefer having new hardware so I'm wary of buying from a person. 

                                  As far as the APN settings etc I have done most of that with T-Mobiles help. New sim card, apn settings, network modes, data roaming etc. 

                                  What I have been doing for the past month is using my old T-mobile Samsung On5 with the sim card for phone calls/text and I make it a Wifi hotspot for my s7 to connect to use all my apps. The on5 has very little storage space. Maybe this helps for some people in a similar situation. 

                                  Anyways, I'll try out Samsung.

                                  Thank you    On Friday, December 29, 2017, 10:14:56 AM EST, dragon1562 <no-reply@t-mobile.com> wrote: 

                                   

                                  #yiv2875939491 * #yiv2875939491 a #yiv2875939491 body {font-family:Helvetica, Arial, sans-serif;}#yiv2875939491 #yiv2875939491 h1, #yiv2875939491 h2, #yiv2875939491 h3, #yiv2875939491 h4, #yiv2875939491 h5, #yiv2875939491 h6, #yiv2875939491 p, #yiv2875939491 hr {}#yiv2875939491 .yiv2875939491button td {}

                                  |

                                   

                                  T-Mobile Support

                                   

                                   

                                  |

                                   

                                   

                                  |

                                  Poor coverage with Verizon phone brought over to Tmobile.

                                   

                                  reply from dragon1562 in Network & coverage - View the full discussion

                                   

                                  Your best bet would be to upgrade with Samsung directly. You will get a better trade in deal as well as the option of a T-mobile branded device. I have a S8 that I bought from Samsung with T-mobiles boot loader. It works perfectly. You could also try and sell your S7 to someone you know for a better price for cash in hand. This is always the most sure proof method.

                                   

                                   

                                   

                                  I'm not sure why your device is having such a hard time on the network since on a hardware level should support T-mobile. I would make sure your APN settings are all correct and make sure that no one else in your area has issues with T-mobile before buying a new expensive phone. Hope this info helped a bit.

                                   

                                   

                                   

                                  PS if you are a person that swaps carriers alot I would buy the unlocked US version of the device. However, be warned that Samsung has a bad precedent set for not supporting their devices, especially the unlocked ones.

                                   

                                  Reply to this message by replying to this email, or go to the message on T-Mobile Support

                                  Start a new discussion in Network & coverage by email or at T-Mobile Support

                                  Following Poor coverage with Verizon phone brought over to Tmobile. in these streams: Inbox

                                   

                                   

                                  This email was sent by T-Mobile Support because you are a registered user.

                                  You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

                                    |

                                    • keven1234

                                      Thank you for replying quickly. I hadn't even considered going to Samsung directly, I'll give that a shot. I prefer having new hardware so I'm wary of buying from a person.

                                       

                                      As far as the APN settings etc I have done most of that with T-Mobiles help. New sim card, apn settings, network modes, data roaming etc.

                                       

                                      What I have been doing for the past month is using my old T-mobile Samsung On5 with the sim card for phone calls/text and I make it a Wifi hotspot for my s7 to connect to use all my apps. The on5 has very little storage space. Maybe this helps for some people in a similar situation.

                                       

                                      Anyways, I'll try out Samsung.

                                       

                                      Thank you