Getting the Run Around

purplepansy

    We purchased two new phones on 03/18/17. Both are LG K 10. They worked for about 10 days. Now we cant receive or make phone calls, both phones say Emergency Calls only. I called the store (from my landline) on 03/30/17 and was told both SIM cards needed to be replaced and that the SIM cards would be waiting for us when we got there at 5pm on 03/31/17. We get to the store and the same person who sold us the phones was there, he worked with the store Manager. They reset the phones, did not put in new SIM cards and sent us on our way. When we got home, tried to use the phones, the same problem happened. I called the store, spoke to the Manager and he told us that the only thing to do now is to buy a more expensive phone, and the problem is due to where we live. Talk about a run around! Needless to say we will be going to that store today 04/01/17 to RETURN the phones since we are within the 14 day return period. Terrible experience overall. Not that this post will make a difference, just sharing information. Thanks for reading!

      All replies

      • smplyunprdctble

        Re: Getting the Run Around

        purplepansy wrote:

         

        They reset the phones, did not put in new SIM cards and sent us on our way. When we got home, tried to use the phones, the same problem happened.

        Why did you not check the phones before you left?

         

        Everything I've ever had worked on, I made sure worked before I left.  This ranged from computers to sewing machines.

        • tmo_chris

          Re: Getting the Run Around

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          • smplyunprdctble

            Re: Getting the Run Around

            Based on the above response, it sounds like you don't have coverage.

             

            T-Mobile's coverage maps are estimates -- They're based on some magical formula muggles like me don't really understand, but the consensus is it's generally over-estimated when people are complaining (I don't know of a location it's under-estimated -- I'm sure they exist, but nobody complains about those).  The coverage can range based on unknown barriers between device and tower (this is generally building structure concerning indoor coverage), but this is truly the reason carriers give a 14-day window to try the coverage in places you need it before you are forced to commit.

             

            What doesn't make sense is if the devices worked for 10 days at home (that's what I'm now interpreting in your post) and just magically stopped.  The only thing I can think is you had WiFi Calling on for those 10 days and then turned it off.  But, that's purely conjecture.

             

            I guess the important thing is you managed to determine T-Mobile's network doesn't work for you where you live at this time.