My caller ID is wrong for outgoing calls

adukes_007

    When my account was setup in Jan 17, they misspelled my last name by one letter.  I got that problems fixed so that my correct name shows on bills and my account.

     

    A week or so ago I called landline number and was told that my name is incorrect.  It appears to happen on all carries. T-Mobile tech support was called and they found a problem on hier end.  The fix was promised in 72 hours since it needed transfer to a vendor.

     

    I call about a week later and the problem hasn't been fixed.  Tech support gave me the same assurances.  The second complaint was lodged 3-31-17.  Can tmo escalate this to make sure it shows my last name as "Dukes"?  

      All replies

      • adukes_007

        Re: My caller ID is wrong for outgoing calls

        I called back again and I was explained the details of the process.  The second tech had fixed the internal issue according to the third tech. The latest tech emailed the corrected info to the 3rd party ID company.  So hopefully it's fixed now.

          • tmo_amanda

            Wow! I'm sorry you had to call back numerous times, adukes_007. Fingers crossed that your last name is showing up properly now. I know that it can take a little bit of time once the request is submitted to the 3rd party company.

            • lsu-tiger

              Re: My caller ID is wrong for outgoing calls

              Did your caller ID get fixed?  I texted with support on 4/5 about no name showing up for caller ID and here 2 weeks later still not working so texting with them again in hopes it'll get corrected this time.  AT&T was so much easier.  Update it on the website and it's show up properly in a couple days.

                • adukes_007

                  Re: My caller ID is wrong for outgoing calls

                  It never truly got fixed.  I was pretty much told that the problem is with the third party named nuestar.  Actually T-Mobile messed my name up in the first place.  Now my 4g data died at the beginning of this billing cycle.  I had to manually set my phone to use 3g only. 

                   

                  Of course they can't find a problem on their end.  I never had so many problems with Verizon in my 15 years with them.  You pay for cheap service, you get CHEAP service.  I'll probably return to Verizon soon.

                    • lsu-tiger

                      Re: My caller ID is wrong for outgoing calls

                      I contacted them through text today and after about an hour of texting and holding the rep said it had been escalated and would be fixed in 5 days.  Well, it was fixed within 5 hours!  I was SHOCKED! 

                       

                      I've heard all about T-Mobile's issues with billing, credits, etc. so I figured this Caller ID issue was just another in the list of things they don't get right often.  The rep did say the first rep did everything right but for some reason it didn't go through.  Not sure what was done today to make it work but I am like you, in all my years with AT&T I rarely, if ever, had any issues where I needed to contact them.  If I wanted to change Caller ID, I just did it on their website inside my account and it was updated within a day or less.  I never had my bills goofed up because of straight deals or specials.  I'm on my 2nd bill with T-Mobile and they've already missed 1 month of the free line.  They got it right the first time but not the second.  Go figure.... 

                       

                      I'm saving enough over AT&T to put up with these hassles but will see how long I can handle it combined with less coverage in some areas compared to AT&T.