Does anyone know the difference between right & wrong anymore?

bigraddi
    I don't kno why I don't have service at the moment. I was a happy customer march 8th. Problems, but resolutions provided, via unrequested credits. Up until march the 8th. Then things got "weird". A supervisor named Whenn states "you have not paid any plan charges." yes I did, I reply. On my 1st day, I pd 143.65. One months service and a SIM starter kit and 3 Sims. Wierd too bc I only needed 2 Sims with the starter kit. After she started the debate over what I paid, I provided my order #. She says that I was charged for a free item and was issuing a refund in amt of 143.65, and my acct balance would be 323.65, which reflected a 143.65 credit to my acct also. So 287+$ in one interaction. Excessive, I'd agree, but nothing that I asked for. She states refund to my card will take 3-5 days. I waited. Mar 15th is 5th day-no refund?! Call c.s., took several to get supervisor jessi, she verifies what Whenn promised and honors it. Acct reflects -615$ until mar19th. Morning of mar 19th...find acct @ -80$. Where the heck did the missing 530$ go? So of course, as anyone would, I try to find out. Every attempt I get more confused than I was b4 I called. Different csr, different info. Effective 3/19 tech ticket for tmobile app & my T-Mobile.com not working. Find out, review pending. 3/23 @ 6pm- Jamen (ERC)calls, reversed unwarranted credits. Review stands. Acct correct @ -80 bal. Well, upon my activation of service I pd my 1st months bill & had 100$ credit towards 2nd month of svc, so that's simply not right.
    Jamen hears me but doesn't listen. Gabe (ERC), you repeated same info. Review stands. Here's what you don't kno that makes what happened so very wrong. The refund from Whenn, issued by jessi on 15th. Comes the 20th. Ok good. Other than that, I have no info other than what I obtained thru calling customer svc. On 3/24-after review- I'm made aware of 208.80 in acct credit. Gabe you mentioned 180 so that's close, ill say I was aware bc u did say 180 & that's close Gabe. What I didn't become aware of until 3/26 was a 288.00$ equipment credit. Not sure why I wasn't made aware of this. Its quite important when 530$ goes missing. So as of 3/26, I kno of 143.65 on the 20th, 208.80 on 24th and 288 on the 26th, that's 143.65 b4 the review, and 496.80 After the review reversed 421$. So of a missing 530$ on 3/19, I got 496.80 of it back. So the matter is within a 40$ discrepancy...I would not be making any kind of fuss over 40$. I Did Not know of the 288$ equipment credit. I was never informed of it. Ever. I'm sorry this missing information caused such confusion. And my inability to view the t-mobile app & website added to such confusion. I can assure you. Harassment is something I do not condone, nor would I participate in such activity. Just as much, I only ask that commitments be honored when given. That was my issue and only issue. Please Gabe. Accept my apologies, I was fighting for a credit that was taken and given in a different manner that I was never informed of. Please understand, That 288$ made a significant difference between resolved & unresolved. I wish I knew who was responsible for the stress both you & I went through. Please know this too, my daughter & my wife lost their svc with mine. They deserved this much less than me. Please reconsider the actions taken Gabriel. Please. You are welcome to call me, I still need this matter resolved due to termination. *** *** ****. I beg you to please reconsider. Thank you for your time in reading this.

     

    This is my email begging to ERT & above. Myself, my wife, and my daughter have lost our acct, our devices blocked-unusable, and with all the time away from my kids that I will never get back...to say that I've been floored by the actions taken by tmobile, to say that, would be a significant understatement. Woke up one morning to see missing 530$ to acct. Had working svc for 2 weeks. We Lost our #'s because of this! A contact # I've had for many years! Discovered issue 3/19, legal letter 3/22 (communication blocked), acct closed 3/29! Be warned! This is their standard operating procedures, they are correct they will tell you, and then close ur acct when u refuse to accept incompetence as a resolution. I absolutely despise Vzw, Tmobile experience made me sick that I ever left them! I never thought that I would ever be able to say that and sincerely mean it! I sincerely mean it! PLEASE BE ADVISED! ! ! ! !

    Delivery has failed to these recipients or groups:

    *******.******@t-mobile.com

    The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.

     

     

     

    Diagnostic information for administrators:

    Generating server:

    *******.******@t-mobile.com
    Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found'

    Original message headers:

    Received: from PRDASEXCH002.gsm1900.org (10.154.50.216) by PRDMSEXCH011.gsm1900.org (10.154.50.228) with Microsoft SMTP Server (TLS) id 15.0.1236.3; Wed, 29 Mar 2017 20:13:09 -0700 Received: from PXFEEX03.gsm1900.org (10.92.66.135) by PRDASEXCH002.gsm1900.org (10.154.50.216) with Microsoft SMTP Server (TLS) id 15.0.1236.3 via Frontend Transport; Wed, 29 Mar 2017 20:13:09 -0700 Received: from localhost.localdomain (localhost [127.0.0.1]) by PXFEEX03.gsm1900.org (Postfix) with SMTP id 3vtrLG11xFztrhM for <*******.******@t-mobile.com>; Wed, 29 Mar 2017 20:52:22 -0700 (PDT) Received: from PRDAPBML04.T-MOBILE.COM (unknown [206.29.177.246]) by PXFEEX03.gsm1900.org (Postfix) with ESMTPS id 3vtrLG0T3vztrh2 for <*******.******@t-mobile.com>; Wed, 29 Mar 2017 20:52:22 -0700 (PDT) X-AuditID: ce1db1f6-a91ff70000005258-b6-58dc77c38bd7 Received: from mail-vk0-f48.google.com (mail-vk0-f48.google.com [209.85.213.48]) (using TLS with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits)) (Client did not present a certificate) by PRDAPBML04.T-MOBILE.COM (Symantec Messaging Gateway) with SMTP id 42.CC.21080.4C77CD85; Wed, 29 Mar 2017 20:13:08 -0700 (PDT) Received: by mail-vk0-f48.google.com with SMTP id r69so39972287vke.2 for <*******.******@t-mobile.com>; Wed, 29 Mar 2017 20:13:08 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:in-reply-to:references:from:date:message-id:subject:to; bh=bVHfvrfXEM+vILceE+qY2yo/35ViyFKS5wefh7iNCLA=; b=D7bcx0piFNw37moaEdNtc9rgsZSF1G/wiXavZN+/HS+F+tPr1VDHYT1imyGN4kTAoq T6x4UhxfRolsmD9NkFMZeELS8ZpR4fDgVsFz9kVnJ/DPqpQcWYHyNlfOLTmVUuAlL9Is /xMMtrbexVMaciiXHgGFXbsWsMu3cIvGOZnhL4bfk4pm7C8erTUFpflK1pYDuRpkK3Eh ww/QPCFsuZAM4SreziMlDo4Is3FyiPT/NIrn2Nie/clP01gJY57Ck6pSWGI8PqTiZdrD +NszzpWnAlqmHs+UnCRBJrNlAaiXItD1+oxC82/XY1vzt/p3qBXkQsHLN0feyfqzCkxf IuVw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:in-reply-to:references:from:date :message-id:subject:to; bh=bVHfvrfXEM+vILceE+qY2yo/35ViyFKS5wefh7iNCLA=; b=ESTf57nZcdxycawEGOjEMdzKDsFSppp9UnjUvzv8b8MRpzJLxzagc1B/uSXUcPlDg5 ICfF9pX2ht6JUWv8pLbWYVJy+V9fRZxafgxoTr3kD87R3wnyEm1G80Aun0/wfFgrudVb ijf6sVpMxh/HpFwmyVC01AJnfvche+0dluXaJEnSIjBhlL7QQkdpmqR2qvfFGUowS0Bt 0fYVoxc22v5p8aNGeYwkTu1Os4v5WOQXTmMsh+CWNz33eY5wlPfjOjFeru6PpQ4Gf+IZ +zI47dkp2Q3wS6dJLyut8FXtCfzX4omK+iu4nA2+tJfGAvPva8/rwTzfVDI8vqTFLmul w+OQ== X-Gm-Message-State: AFeK/H073feisjqc+ooRLphJ8uYKJhnhlk2Xeo+Dy6TDwcQDiL6bK1Dhr4+DUmdJZgqPi+bGfkGGhbhwqcTJ8g== X-Received: by 10.176.64.226 with SMTP id i89mr2261927uad.164.1490843587129; Wed, 29 Mar 2017 20:13:07 -0700 (PDT) MIME-Version: 1.0 Received: by 10.31.202.1 with HTTP; Wed, 29 Mar 2017 20:13:06 -0700 (PDT) Received: by 10.31.202.1 with HTTP; Wed, 29 Mar 2017 20:13:06 -0700 (PDT) In-Reply-To: <CAB8G9Yz+ZsABCpbVt_u+GhpLwxFxW+uuGfAATekxYF_=3iM+zQ@mail.gmail.com> References: <CAB8G9YzKD4DYPpnKynUUZYjCH__PxpKEqO0x=24dBXbwCnwHMA@mail.gmail.com> <CAB8G9YyNsVYjtJCbMViDUUcisQLTBqAiKktCFfYrKniTmOkLtA@mail.gmail.com> <CAB8G9Yyqr8_7cGm1_dEN+wDpFpibgbYVQGxb8QaXktJ8BP9mgw@mail.gmail.com> <CAB8G9Yx3zq6bF7UQOp2PmH++XLqjv1EML2+OUGG19pKUSm1sag@mail.gmail.com> <CAB8G9YxTRuZzZ5enTY0n8fEeK9ARjqoU5Xg87yrh4-jB=C0AJg@mail.gmail.com> <CAB8G9Yz+ZsABCpbVt_u+GhpLwxFxW+uuGfAATekxYF_=3iM+zQ@mail.gmail.com> From: Jay Radaker <*****.*******@gmail.com> Date: Wed, 29 Mar 2017 23:13:06 -0400 Message-ID: <CAB8G9YzG+JsyiJ3YxMEGH4h0RJrMRK+4MVKjv8pJfXgfvkC72w@mail.gmail.com> Subject: Gabriel Please. I did Not kno of 288 equipment credit! Please. I didn't kno. To: <*******.******@t-mobile.com> Content-Type: multipart/alternative; boundary="94eb2c1243c26d3519054bea120a" Authentication-Results: symauth.service.identifier; spf=pass X-Brightmail-Tracker: H4sIAAAAAAAAA3WUbVBUZRTHee6+cBf2wctdXg4raO6MOSIIGh+YhpoSMygZyax2mhhd4Aqb y8Lcu4tQX0x0UtwEB2GBChABwXiJcAqBgQQsBLRiWKPlxRodZiRkDMGkYabu3Re4MNOXnWf/ /3ue8zv/e3ZJCf21Uk0yOSaGNeoMGrmX9Jd3bJHh/ccntJFj9eHRtspu4hUUN1UblYje94pJ ZQz6bIaNePmIV/pgp5XIGnwx5/7lQfkJVBSRj0gSqCgoth/JR14kTd0gYPb2d3LnlxIEeU2d snykIKXUshQs1u2CAdRlGSxVDSDBAMoAP9pPE86zCe5NlXgKZ0z5wq2yB1LhTFPxUDL9mFh/ VlBvga1gUubs1iqB0vEmhyGndsCtoTa5s/NW6LHMy52XJsKjsToHkYp6Dyr+ue5o4EdthuXi ZgeQhHoDJrruuoB2w8L1rxw6omKg017qWYj8ykV85aKScj4NCbUNWipop/w8jH9r83Sed0Dd pT8lVUh2FQUmHtz7auKehP2RUTsPhScc2BO//7WdsQcSvkH8u7gT0vq0HbUVhfciikQaJc5p GtfSMl02l5vRiz5FJKHxxzXshJb2Sc5MzU3XcemHWbOB4TR+OKWHfxSvyMlmwzGNGkdn8w+r VlQjc5wzMCb+7Ws24fLKMS0duOJxZi5Ln6LPNHOHzayBrz31cFhcy5mTM/Qcp8809iIgJXzL 0HmhZaou9yOGzXSC9KKNpFQTiNu8+L5Ums7EHGOYLIZ1uwTp2Yuq+ayowttfWgm11JhpZDSA JwROX5ZJY3KO6g0mdwF/U1IA34QSO47RQnD2AG8EiA3RdFvwD1f46dRie92AIRh5eHisvUE8 I0EqhA+vXnQSkUp+3AsCI+aydBmcPs3Fp8Kb3uVVpVt1sAVhhYkXabco4grBe6t4rgC3tY4p yMlEr9punkHUgMjfBztmCXK+oG+WoB3JqQNxmkBFCQXpZuNKcOoAPGT9WUtvEBkCmzoYXywa 1dL+In0VT/0czhfcIJG7lpCv/0JYG/81T7gh3f8nIyhErXKOouRffobe5IrL5c+gGoLfbxX+ RIBX6o2m1URpHGfmRW+X6AgUsI8QqK9LE+UZjN8U8vR3OeviBDxo+Wm1bhV0dw3if9RVapiq D4XPJy0ISvsvIej5+wGCxcVKAsamZwh4aj8lgT9sJRI429ghgbF5mwQaW0qkcO1ckQza+ktl 8FdlrQzqqu7LoPb703I498Qih6m5Rjmc6X5Gwm/deQo4O2JRwJztogLabzxSwL/1k95Q39Ci hNEr40por2zAULpQ4QOLAxc2wGjDIgVn+gtpsFUVq2aE1SP41QuMsQurZ9KZxKtnElSlW3Wt XoYg0m5xzeo5rAC39X+rt2K7w1KfQNvStlo3RltP5g8/+7jaM3TJvyU2yf7r+fik7RnaUONY a2Jc493XXxq+WRNZ0pfH2r1Zn30pc4vjgfv6mqceX1M23xupTX7on93F2SLejj/Ucoe8mvZZ ERv85HxYhyWsIv6Fsmo2aiH2Q3tBg7JretdQblnS0Q/CD8okS5uzw4a33FzWSLl03a5QCcvp /gN3kHxTwwYAAA== Return-Path: *****.*******@gmail.com 

    Original-Recipient:
    Final-Recipient:
    Action: failed
    Status: 5.1.1
    Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

     

     

    ---------- Forwarded message ----------
    From: Jay ******<>
    To: <>
    Cc:
    Bcc:
    Date: Wed, 29 Mar 2017 23:13:06 -0400
    Subject: Gabriel Please. I did Not kno of 288 equipment credit! Please. I didn't kno.
    I don't kno why I don't have service at the moment. I was a happy customer march 8th. Problems, but resolutions provided, via unrequested credits. Up until march the 8th. Then things got "weird". A supervisor named Whenn states "you have not paid any plan charges." yes I did, I reply. On my 1st day, I pd 143.65. One months service and a SIM starter kit and 3 Sims. Wierd too bc I only needed 2 Sims with the starter kit. After she started the debate over what I paid, I provided my order #. She says that I was charged for a free item and was issuing a refund in amt of 143.65, and my acct balance would be 323.65, which reflected a 143.65 credit to my acct also. So 287+$ in one interaction. Excessive, I'd agree, but nothing that I asked for. She states refund to my card will take 3-5 days. I waited. Mar 15th is 5th day-no refund?! Call c.s., took several to get supervisor jessi, she verifies what Whenn promised and honors it. Acct reflects -615$ until mar19th. Morning of mar 19th...find acct @ -80$. Where the heck did the missing 530 go? So of course, as anyone would, I try to find out. Every attempt I get more confused than I was b4 I called. Different csr, different info. Effective 3/19 tech ticket for tmobile app & my T-Mobile.com not working. Find out, review pending. 3/23 @ 6pm- Jamen calls, reversed unwarranted credits. Review stands. Acct correct @ -80 bal. Well, upon my activation of service I pd my 1st months bill & had 100$ credit towards 2nd month of svc, so that's simply not right.
    Jamen hears me but doesn't listen. Gabe, you repeated same info. Review stands. Here's what you don't kno that makes what happened so very wrong. The refund from Whenn, issued by jessi on 15th. Comes the 20th. Ok good. Other than that, I have no info other than what I obtained thru calling customer svc. On 3/24-after review- I'm made aware of 208.80 in acct credit. Gabe you mentioned 180 so that's close, ill say I was aware bc u did say 180 & that's close Gabe. What I didn't become aware of until 3/26 was a 288.00$ equipment credit. Not sure why I wasn't made aware of this. Its quite important when 530$ goes missing. So as of 3/26, I kno of 143.65 on the 20th, 208.80 on 24th and 288 on the 26th, that's 143.65 b4 the review, and 496.80 After the review reversed 421$. So of a missing 530$ on 3/19, I got 496.80 of it back. So the matter is within a 40$ discrepancy...I would not be making any kind of fuss over 40$. I Did Not know of the 288 equipment credit. I was never informed of it. Ever. I'm sorry this missing information caused such confusion. And my inability to view the t-mobile app & website added to such confusion. I can assure you. Harassment is something I do not condone, nor would I participate in such activity. Just as much, I only ask that commitments be honored when given. That was my issue and only issue. Please Gabe. Accept my apologies, I was fighting for a credit that was taken and given in a different manner that I was unaware of. Please understand, That 288$ made a significant difference between resolved & unresolved. I wish I knew who was responsible for the stress both you & I went through. Please know this too, my daughter & my wife lost their svc with mine. They deserved this much less than me. Please reconsider the actions taken Gabriel. Please. You are welcome to call me & hear the apology I owe you. *** *** ****. I beg you to please reconsider. Thank you for your time in reading this.

     

      All replies

      • tmo_mike_c

        Hey bigraddi

         

        This is just a pain knowing you have service and account troubles. Seems like this has been one really big mess and we definitely wanna help clean this up. You ‘ve mentioned quite a bit about some credits that were missing and this should be looked at further. Here on support, we don’t have the account access needed to look over what credits have been applied and which ones need to be applied (if any). Keep in mind, I understand you’ve talked to customer care on a few different occasions, however, they’d still be needed to get this resolved. One thing you could try is contacting our T-Force team through the Twitter or Facebook links on our Contact Us page. They’re an awesome group of account specialist that do have the ability to look up this credit issue as well as help resolve any service issues you have. I can’t guarantee Gabriel or any other representatives you spoke with before can be reached, but we have other folks that can get you the help you need. I agree that if we offered you something, we should deliver on it, and this is just sad this situation has come to this. When you get the chance, please give our T-Force team a shot at helping. Considering everything you’ve been through, it’s absolutely worth a shot, and we owe it to you to look at this again. Thank you for posting.