Oh no, kptn87try. I'm so sorry to read about this and sorry that we left you hanging here. I can't see the particulars of what transpired here to cause any ineligibility - but it's a shame to read about the miscommunication, and I know it must feel terrible to have opened a bill that was much higher than you expected.
It sounds like you've put a pretty solid effort into resolving this - reaching out three separate times is a big deal. Since you've posted this as well, it seems like you're looking for additional support, and I don't blame you for trying every avenue available. The Support Community is a user forum, so community managers here don't have the individual account access needed to take a look and see if we have a way to make this right - but I definitely don't want to discourage you from reaching out. If you're looking for online support, my best advice (if you haven't already) would be to try contacting our T-Force team. You can reach them through Facebook or Twitter, and in those channels they have the ability to securely verify your account and take a look to see what opportunity we have to help out here.
Thank you for taking the time to let us know about this - we appreciate your post and the feedback. I'm sorry again for the way this played out, and I sincerely hope that we're able to help in some way. Thank you.