My internet is either slow or unresponsive i was under the impression I had unlimited data what's the deal?

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  Re: My internet is either slow or unresponsive i was under the impression I had unlimited data what's the deal?

  snn_555 Mar 28, 2017 2:51 AM (in response to chocolatemama27)

  • Member Since: Mar 1, 2015

  Unlimited is a quantity, not a speed.
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  Re: My internet is either slow or unresponsive i was under the impression I had unlimited data what's the deal?

  drnewcomb2 Mar 28, 2017 6:34 AM (in response to chocolatemama27)

  • Member Since: Mar 9, 2014

  By "New York" I assume you mean NYC, not Stockport? The only two carriers that have enough high-band spectrum for a market like NYC are AT&T and Sprint. T-Mobile is doing as good as they can with the spectrum portfolio they have. Customers in NYC need to use WiFi as much as possible. What phone area you using. In a market like NYC you need a phone with LTE Carrier Aggregation (a.k.a. CA)
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  Re: My internet is either slow or unresponsive i was under the impression I had unlimited data what's the deal?

  tmo_mike_c Apr 3, 2017 10:44 AM (in response to chocolatemama27)

  • Member Since: Jun 25, 2012

  Hey there chocolatemama27.

   

  We want you to get the fastest speed possible wherever you go. How many bars of signal and what connection do you have? Can you check our coverage map and make sure you're in area with strong signal.  NYC has strong signal in general, but it helps if you check specific address. Also, I suggest running a speedtest and let us know what speeds you're getting exactly. Thank you!
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  Re: My internet is either slow or unresponsive i was under the impression I had unlimited data what's the deal?

  tmo_marissa Apr 9, 2017 1:25 PM (in response to chocolatemama27)

  • Member Since: Sep 7, 2016

  Happy Sunday!  I just wanted to reach out and see if you'd had a chance to take a peek at the coverage map and see what's expected for your address (with device selected too, if that's an option!).  How is everything going for you? 

   

  - Marissa