When does each cycle start


    On the app it says 0 days left in cycle, but it also says that the cycle starts today, but it still hasn't updated?

      All replies

      • tmo_marissa

        Re: When does each cycle start

        Hey bjoel!  There's not a standard cycle close/start date, they differ between customers (except in cases where there's a military or government discount provided - all customers receiving these discounts have the same bill cycle).  I know that between the cycle close date and bill production date (typically about four days apart) prior usage details aren't available on MyTMO - I wonder if this situation is similar?  What does your app look like now?


        - Marissa

        • tmo_amanda

          Re: When does each cycle start

          Good morning, bjoel! I'm just swinging by to see if your My T-Mobile app updated for you to reflect the updated billing cycle. Keep us updated!