Recent switcher to T-Mobile from AT&T. Was very pleased with AT&T's coverage, but not pleased at all with their pricing and plans. Now I'm having the exact opposite issue - the T-Mobile plan is fantastic, but the coverage seems to be lacking. Wanting to see if other Tennesseans are having the same issues or if I'm unique.
Me - iPhone 6
Wife - iPhone 7
1) Home Area - Hendersonville
I live north of Hendersonville in unincorporated Sumner County (near New Shackle Island Road and Long Hollow Pike for those familiar with the area). I can get a signal at my house but it's nothing to write home about. But we compensate at home with WiFi Calling so no issues there. In town, things are generally fine - I never see more than 2-3 bars, but it seems to work so no complaints.
It's when I go north that things fall apart. The coverage maps clearly show that there's coverage on Long Hollow Pike all the way between New Shackle Island Road and Gallatin, but I lose service ("NO SERVICE" on phone) all the time. Same thing for New Hope / Tyree Springs north of Long Hollow to White House. My wife and I both lose service on this road until we reach White House, and that's a long, windy stretch to be without any service if we were to break down.
2) Traveling - I24 from Nashville to Chattanooga
We travel to Chattanooga/Atlanta via I-24 fairly often and did so again this weekend. Usually I drive while my wife works on her computer via tethering to one of our phones. Never any issues with AT&T doing this. With T-Mobile, my wife eventually gave up in frustration for lack of service / speed, asking "How much are you saving with this plan?!?" I get that service might be spotty through places like Monteagle since you're, you know, going through mountain passes, but how am I supposed to look at my wife and say that we should deal with the lack of service when we're driving by cell towers that are RIGHT BY THE SIDE OF THE ROAD. Does T-Mobile just not have equipment on those towers?
(Note: T-Mobile service/coverage in metro areas like Atlanta and the SF Bay Area have been fantastic - rock solid and fast, which makes it more frustrating when I CAN'T get it where I need it.)
I've already been in contact with T-Mobile customer service AND visited my local store to see what steps I might be missing. At first I was thinking that maybe it was my older iPhone 6 just not being able to take advantage of the "Extended Range LTE," but my wife's iPhone 7 (which does support that mode) seems to have the exact same issues in the exact same places. So I've already reset network settings, popped out the SIMs, restarted the phones, turned data roaming on and off, tried turning LTE on and off, tried turning LTE to data-only, and on and on and on.
So what I'm trying to figure out is: is it ME or is it T-MOBILE? If it's me, fine, I'm happy to deal with it or fix it. If it's T-Mobile, I need to know if this is something they're going to improve or if this is an example of you get what you pay for. I love being $100 all in for two lines of unlimited data, but if there's no coverage it doesn't really matter. If I have to go back to AT&T, I'll do it, but I'd like to prevent that from happening if at all possible.