So the back cover of my Galaxy s7 is coming off. Probably the battery swelling.  What do I do?

808empath

    I have the Jump program. But, what I really want is my phone to be fixed.  I still have my old Galaxy s5, that works great, I just replaced the battery.  So do I take the s7 into T-Mobile and see what happens?

      All replies

      • stevetjr

        Not entirely clear about your question?  You mention a Galaxy S5 and S7, the S7 the back doesn't come off and is also covered in glass. 

         

        Now if somehow your S7 is coming apart which would be unusual and you have JUMP 1 or 2 which include the PHP (Jump on Demand doesn't include the PHP/Insurance) then you can call 611 or go to a store to initiate the warranty process which is a small fee.  Now of course that is unless it is considered damaged then the deductible would apply which for the S7 I believe is still $175.  

         

        In either case they don't fix them the exchange them usually with a factory refurbished unit.

        1 of 1 people found this helpful
        • tmo_marissa

          Hey 808empath!  It's so weird that this is happening - as stevetjr mentioned, I definitely wouldn't expect this from an S7 just because of construction!  Did you have a chance to take the phone by the store so that we could get some eyes on it?  How is everything working out for you?

           

          - Marissa

          • mamasnic

            I'm having exactly the same problem right now.. the freaken back cover is coming apart.. I took it to a Samsung Experience store inside a best buy and they told me it looks bad and it shouldn't open up like that and that I should contact samsung directly since it's still under warranty and send it in for repair or replacement.. Called samsung and they said I would need to send it in free of charge since this is a manufacturer's defect. I'm hoping they will replace it with a new one and not just "re-glue" the back cover..

              • 808empath

                I've sent it out to them to get it repaired seeing as I'm in Hawaii and

                that there is no service center to walk in to.  Idk of they'll replace it,

                its just that 2 weeks is a long time to go without a phone, especially if I

                don't have a land line.

                 

                Thankfully, I still have my older model Galaxy s5, just had to go to

                T-Mobile to change out the SIMCARD to fit into my s5.

                 

                At this point I'll have to wait & see.

                  • theartiszan

                    Good to have a backup. I usually keep an old one or a cheap one I find on eBay.

                    • artart

                      808empath wrote:

                       

                      I've sent it out to them to get it repaired seeing as I'm in Hawaii and

                      that there is no service center to walk in to.  Idk of they'll replace it,

                      its just that 2 weeks is a long time to go without a phone, especially if I

                      don't have a land line.

                       

                      At this point I'll have to wait & see.

                      @808empath

                      While you are waiting.

                      It might be a good idea to read up on situations similar to yours. It seems that Samsung is a little sensitive about public discussion of the malfunction of its devices. If you are asked to sign a nondisclosure agreement, I would definitely hold out for a brand new phone. An S8 would be nice; especially if you are required to not discuss the matter publicly.

                       

                      I hope you are happy with any remedy Samsung may provide. We would sure like to know how it works out for you. Of course I personally would be very happy if you mysterioisly ceased posting about the issue. I would then know that Samsung did the right thing and made you a happy camper. Even if you were not allowed to talk about it.

                       

                      * Since you were required to relinquish the evidence of Samsung's faulty gequipment, it is a good thing you have retained your photos.

                       

                      Best wishes. Art

                        • 808empath

                          Thank you Art.

                          I was not told to sign any non disclosure agreements.

                          I've posted the images on Instagram, haven't posted them on Facebook as of

                          yet. A friend who just recently upgraded her Galaxy S3 to a S7 is

                          rethinking her decision.  She just may go the iPhone route.

                          After this incident and things don't work the way I want it to go, I may

                          jump ship from Galaxy to the iPhone. I've never had one, but at this rate

                          it might be a good enough to do try it out.

                           

                          Mahalo.

                          Reid

                            • artart

                              808empath wrote:

                               

                               

                              I was not told to sign any non disclosure agreements.

                               

                              As the article stated, the requirement to sign a non disclosure was a condition of receiving a replacement phone. I just wanted you to be aware that you might be required to sign one as a condition of any offer Samsung makes you. After Samie actually offers you a remedy, that's when you might be required to sign an agreement before the promised remedy is shipped.

                               

                              I only mention the nondisclosure agreement as a relatively good thing for you. It shows that Samsung really wants to minimize public product malfunction disscussions. That would indicate that Samsung might be willing to offer you a more atractive remedy to ease any aprehension you might have about the reliability of a replacement phone.

                               

                              Again I say -  I hope you get a new phone. Not a fefurbished one.

                               

                              Art