Lost Phone

klea

    I lost my phone 3 months ago and I reported it to TMobile . So they send me a refurbished one and I paid the fee as well.

    Now fortunately I find it, can I use it? How can I proceed?

      All replies

      • tmo_mike_c

        Re: Lost Phone

        Oh that's upsetting when your phone disappears but I think that's pretty amazing you found the original after so long klea. I'm guessing you filed a claim with insurance, right? If so, they normally just have you use the replacement phone that was sent to you. The lost phone you found shouldn't allow you to use the service on it anymore.

        • amberli113

          Re: Lost Phone

          I was wondering how much you paid for the fee?

            • tmo_mike_c

              Re: Lost Phone

              Hey amberli113 is your phone lost too? T-Mobile would replace the phone under warranty, however, you'd need to file a claim through Assurant or Asurion. The cost might vary, but I'm sure we can help get you that info if you can tell us more about the coverage you have. If you still need with this, please let us know. Thanks!