Ouch, paulvillavi! We're definitely able to unlock T-Mobile branded equipment that meets the usage and other eligibility requirements outlined here - Unlock your mobile wireless device. If all of that looks good to you, then you'd simply Contact Us and we'll be happy to get the request filed ASAP!
If you deliberately purchased a device that was advertised as unlocked, and/or it was not T-Mobile branded, then you'd need to contact the retailer you purchased it from (in this case Best Buy) and see what assistance they're able to offer. Perhaps they can process an exchange or their customer service team knows of a way to get around this situation.
I'm sorry to bother again, but I called to T-Mobile technical support and I have an e-mail indicating that it is not a phone purchased from TMOBILE so they can not start unlocking.What I can do? What is the problem? I called to apple and they say that only TMobile have the acces to unlock that phone.
T-Mobile Sim Unlock Request
Sim Unlock Reference: 11699703
Unlock Code: Non T-Mobile Device
*edited personal info - Marissa
Apple has this bug. Where unlocked devices can be locked to T-Mobile. Apple needs to fix it but the sweep it under the rug for a while as it doesn't happen enough to get complaints.
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The problem with this flex policy is what you see here. T-Mobile has no history of the device being locked to them. They need the IMEI from Apple to know where it belonged. Since Apple does not do this legwork it causes complications.
Do you have the receipt from BB when you purchased it? Try contact T-Force with the information and they may be able to help you.