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Hey luisduarte,
In order to unlock the phone we do have some specific requirements that need to be met. Specifically you must have or have had an account with us that meets certain eligibility requirements. If you used this phone with T-Mobile USA before leaving to Brazil and feel that you meet the requirements, please Contact Us so we can look into unlocking your device
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Hello! Thanks for the answer! This cell phone was not used in the United States, it was won by my niece when buying another chip, and that cell came to Brazil without being used. Now I would like to use it but I have to unlock, can T-Mobile send me the code for unlocking?
Em 28 de mar de 2017, às 18:19, tmo_chris <no-reply@t-mobile.com> escreveu:
How do I unlock my cell phone? I won the cell phone as a gift when buying a chip in the United States but it is blocked for use in Brazil. It's a Samsung Galaxy On5. help me please!
resposta de tmo_chris em Samsung Galaxy Discussions - Visualize a discussão completa
Hey luisduarte,
In order to unlock the phone we do have some specific requirements that need to be met. Specifically you must have or have had an account with us that meets certain eligibility requirements. If you used this phone with T-Mobile USA before leaving to Brazil and feel that you meet the requirements, please Contact Us so we can look into unlocking your
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1 of 1 people found this helpfulNo since you don't meet the requirements to receive an unlock code.
The phone needs to be activated and used on Tmobile's USA network for the required usage.
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