How will hook-up code discount show on my bill?

palaemon

    We ported 4 lines from AT&T and the sales rep said he had the codes and they were added. I have no reason not to believe him, however, how will it show up on my bill? We've been on T-Mobile one week, so no billing info is on the T-Mobile app yet.

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      • tmo_marissa

        Hey palaemon!  In this user forum, we don't have account access, so I haven't seen a bill with the discount applied (although honestly the Hookup codes started just over a month ago, so I'm not even sure that every Care or T-Force representative has had a chance to review a bill with a Hookup customer!).  Typically, monthly discounts that apply an overall percentage off appear on the statement in itemized detail below the charges at the account level and line level, so as you review your statement you'll just be looking at the bottom of each section for that 20% off.    Glad you were able to sign up with a sales rep who had a code to share! 

         

        - Marissa

        • orodrig23

          The discount will show as an adjustment labeled Insider Hook Up. On an individual T-Mobile ONE plan it discounts $15 exactly.