tricia0807

    On my galaxy j7 how can I get the screen to stay off while on call when it's on my ear and face? I'm constantly pressing buttons. I've tried pressing the lock button but that only works for a second. Please help!! Thanks.

      All replies

      • tmo_chris

        Re: Call screen lock

        That is rough! It would be hard to explain to your friends that you didn't actually hang up on them on purpose if your cheek is hitting the end call button. It sounds like there might be an issue with your proximity sensor. Can you verify that the sensor is enabled by following these steps?

         

        From a home screen, tap Phone

        Tap Menu icon.

        Tap Call settings.

        Tap Turn off screen during calls to enable or disable.

        1 of 1 people found this helpful
        • tmo_chris

          Re: Call screen lock

          Just checking in here to see if you are still having issues. Let me know